Jaclyn Buckley
Chicago,IL
Summary
Retail team leader with experience in customer service, inventory, cash handling, pharmacy support, and daily store operations. Building a future in psychology and human services with a focus on active listening, conflict resolution, and dependable support in school or clinic settings.
Overview
24
24
years of professional experience
Work History
Shift Leader
Walgreens
Chicago, Illinois
12.2022 - Current
- Shift Lead/Key Carrier, team leader, counting banks and balancing safe, ordering and stocking departments, maintaining cleanliness of the store, customer service, cashiering, filling prescriptions in pharmacy and serving patients
- Supervised store operations during shifts, ensuring smooth workflow and customer satisfaction.
- Trained team members on customer service and front-end procedures
- Monitored register activity and balanced cash drawers, maintaining accurate financial records.
- Resolved customer concerns with professional service and care
- Enforced safety, security, and loss prevention standards
- Opened and closed store following Walgreens procedures
- Communicated priorities with pharmacists and sales associates
- Verified cash drawers contained correct amounts during opening and closing shifts, preventing discrepancies.
Mass Production Hot Food Associate
Mariano's Fresh Market
Chicago, Illinois
12.2017 - 12.2022
- Hot Foods clerk, team leader, production for prepared foods department, placing orders, stocking and maintaining fresh food daily, Coordinated catering events to ensure timely food preparation and delivery., and inventory
- Prepared hot food items for Mariano's Fresh Market hot foods counter.
- Monitored temperature of hot food items during preparation to ensure safe cooking temperatures were met.
- Monitored food temperatures and ensured adherence to freshness standards throughout shifts.
- Replenished hot bars with fresh entrees, sides, and deli items to maintain product quality.
- Rotated stocked items to maintain safe, orderly display cases.
- Followed food safety, handling, and storage guidelines during daily production.
- Collaborated with staff members to efficiently meet production deadlines.
Floor associate/Cashier
Marshalls
Chicago, Illinois
10.2011 - 12.2017
- Facilitated cashier coverage during peak periods, managing customer purchases efficiently.
- Guided customers in locating merchandise, enhancing their shopping experience.
- Assisted customers with product location, sizing, and basic store questions.
- Ensured accuracy of merchandise tags, pricing, and tickets across store sections.
- Stocked merchandise on sales floor and maintained organized Marshalls displays.
- Recovered racks, tables, and shelves to keep shopping areas neat.
- Unloaded shipment cartons and moved inventory from backroom to floor.
- Handled fitting room returns to ensure proper inventory management. and sorted items for proper floor placement.
Dog/cat groomer
Bucktown Bow & Meow
Chicago, Illinois
08.2009 - 09.2011
- Groomed dogs and cats by utilizing blades, de-shedding tools, and shears.
- Bathed pets using gentle shampoos, dryers, and coat-safe grooming tools.
- Trimmed nails, cleaned ears, and checked coats for mats and skin issues.
- Maintained sanitary grooming stations and sanitized equipment between appointments.
- Interpreted pet owner instructions and matched grooming styles to breed needs.
- Scheduled grooming services with front desk staff and updating client notes.
- Organized appointments to maximize service capacity while maintaining high grooming quality.
- Groomed pets while managing shifts to ensure smooth operations and custom Maintained hygiene standards by cleaning the grooming shop and equipment.
Dog daycare/Dog Groomer
Schnortzville Dog Daycare & Spa
Chicago, Illinois
02.2008 - 08.2009
- Oversaw daily operations of pet care facility, ensuring high standards of cleanliness and care for all pets
- Bathed, brushed, and dried dogs using salon grooming tools
- Checked in dogs and clarified grooming requests with pet owners to ensure satisfaction and meet specific needs
- Calmly handled anxious dogs during grooming appointments, ensuring a safe and stress-free experience
- Trimmed nails and cleaned ears following pet safety standards
- Sanitized grooming tables, tubs, and tools after each service
- Inspected coats for mats, skin issues, and grooming needs
- Bathed and dried dogs of all sizes, breeds, and temperaments.
Dog Daycare/Kennel Worker
Playful Pets
Chicago, Illinois
07.2006 - 02.2007
- Groomed pets in daycare, ensuring a clean facility and enhancing pet comfort.
- Fed boarded pets following Playful Pets care schedules and diet instructions.
- Cleaned kennels, bedding, and play areas to maintain sanitary conditions.
- Monitored pet behavior and communicated concerns to supervisors, promoting pet well-being.
- Administered medications and supplements per owner directions and staff guidance.
- Assisted with intake and checkout processes for grooming, boarding, and daycare guests, ensuring smooth operations.
Dog Daycare/Dog Groomer
Bark Chicago
Chicago, Illinois
05.2005 - 06.2006
- Delivered grooming services for various breeds, ensuring high standards of care and hygiene in daycare environment.
- Bathed dogs with veterinary-grade shampoos and conditioning treatments.
- Trimmed nails and cleaned ears during routine dog care.
- Sanitized grooming tables, tools, cages, and bathing areas.
- Managed anxious dogs with calm restraint and effective communication to promote comfort and trust.
- Ensured safety of animals at all times by following established safety protocols.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Disinfected kennels and common areas, minimizing illness risk and maintaining a healthy environment for all animals.
Bather/Brusher
Paws-a-tively
Chicago, Illinois
06.2004 - 01.2005
- Bathed dogs with gentle pet-safe shampoos and groomed tubs to ensure a safe and clean environment.
- Brushed coats and detangled fur to prepare pets for grooming appointments, enhancing their comfort and appearance.
- Rinsed pets thoroughly and checked skin for soap residue.
- Dried dogs with towels and kennel dryers after bathing.
- Cleaned bathing stations, tubs, and grooming tools between pets to maintain hygiene and prevent cross-contamination.
- Bathed and brushed pets to maintain cleanliness and hygiene in the shop
Bather/Brusher
Grooming Gallery
Chicago, Illinois
03.2003 - 07.2005
- Bathed and brushed pets to ensure cleanliness and comfort in a grooming shop.
- Brushed coats and detangled fur to prepare pets for grooming appointments.
- Rinsed pets thoroughly and checked skin for soap residue.
- Dried dogs with towels and kennel dryers after bathing.
- Cleaned bathing stations, tubs, and grooming tools between pets.
- Cultivated long-term relationships with clients, enhancing trust and ensuring repeat visits through regular contact.
Education
Bachelor of Arts - Psychology
Northeastern Illinois University
Chicago, IL05-2027
Associate degree -
Wilbur Wright College
Chicago, IL01-2023
Skills
- Customer service
- Team leadership
- Team management
- Decision-making
- Problem-solving
- Conflict resolution
- Collaboration
- Self-management
- Time management
- Operational planning
- Inventory reporting
- Data analysis
- Retail analysis
- Active listening
- Leadership
- Problem resolution
Accomplishments
- The National Society of Leadership and Success Honors Society
- Phi Theta Kappa Honors Society
- Society for Collegiate Leadership & Achievement Honors Society
- University Dean's List
Additional Information
Internship: Northeastern Illinois University, Office of Career Development, September-November 2026
Timeline
Shift Leader
Walgreens
12.2022 - Current
Mass Production Hot Food Associate
Mariano's Fresh Market
12.2017 - 12.2022
Floor associate/Cashier
Marshalls
10.2011 - 12.2017
Dog/cat groomer
Bucktown Bow & Meow
08.2009 - 09.2011
Dog daycare/Dog Groomer
Schnortzville Dog Daycare & Spa
02.2008 - 08.2009
Dog Daycare/Kennel Worker
Playful Pets
07.2006 - 02.2007
Dog Daycare/Dog Groomer
Bark Chicago
05.2005 - 06.2006
Bather/Brusher
Paws-a-tively
06.2004 - 01.2005
Bather/Brusher
Grooming Gallery
03.2003 - 07.2005
Bachelor of Arts - Psychology
Northeastern Illinois University
Associate degree -
Wilbur Wright College