Jaclyn Martinez
San Antonio,TX
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
MY URGENT CARE CLINIC
BOERNE, TX
11.2022 - Current
- Provided administrative support including photocopying, faxing, and filing.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained a clean and organized reception area to uphold company image.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
FRONT DESK/Receptionist
CommuniCare Health Centers
Boerne, TX
10.2015 - 07.2016
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Explained policies and procedures to visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
COMMUNITY COLLEGE DEGREE - MEDICAL ASSISTANT
Kaplan College
San Antonio, TX05-2015
High School Diploma -
SAMUEL V. CHAMPION HIGH SCHOOL
BOERNE05-2014
Skills
- Scheduling appointments
- Verbal and written communication
- Sorting mail
- Filing
- Phone etiquette
- Email and telephone decorum
- Data confidentiality
- Visitor registration
- Bilingual communication
- Client communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
MY URGENT CARE CLINIC
11.2022 - Current
FRONT DESK/Receptionist
CommuniCare Health Centers
10.2015 - 07.2016
COMMUNITY COLLEGE DEGREE - MEDICAL ASSISTANT
Kaplan College
High School Diploma -
SAMUEL V. CHAMPION HIGH SCHOOL
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