Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ranier Reed A. Borres

Sacramento,CA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

North Valley Fleet Services
Sacramento, CA
04.2024 - 07.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • In charge of checking in vehicles making sure prior vehicle damage was noted down and obtaining information from customer such as address company name and best number to reach
  • Resolved customer problems and complaints.
  • Collected Card payments, processed transactions and updated relevant records.
  • In charge of checking in vehicles making sure prior vehicle damage was noted down and obtaining information from customer such as address company name and best number to reach
  • In charge of checking in vehicles making sure prior vehicle damage was noted down and obtaining information from customer such as address company name and best number to reach
  • Answered emails on a daily basis
  • Invoiced repairs to charge the customer
  • Responded to phone calls from Sacramento Police Department to dispatch tows

Service Coordinator / Shipping and Receiving

Milwaukee Tool
Hayward, CA
08.2018 - 11.2023
  • Front counter experience
  • Help customers with information about tools and provide excellent customer service
  • Answer phone calls
  • Data Entry on Excel
  • Answer emails
  • Enter in information for customers to purchase items
  • Take in broken or no longer working tools to service to inspect if warranty or non warranty
  • Keep track of tools going out making sure all tools are repaired and brought back within 10 business days
  • Organize repaired tools coming in
  • Write up an order (customers info are entered into a service order and then barcode is attached to tool)
  • Stock the showroom if any empty pegs are missing
  • Make sure the showroom is clean and organized
  • Run the Branch when Manager is away
  • Made managers life easier by taking in work that was applicable from my skillset
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Receive boxes from Fedex and make sure all items have arrived
  • Box and ship out expensive products to distributors
  • Match boxes coming in to orders
  • Stock warehouse and organize items.

Warehouse Worker

Sukhi's Gourmet Indian Foods
Hayward, CA
01.2018 - 07.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 30 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.Dealt with food products
  • Picked out pallets inside a freezer to put as an order
  • Operated a trolley
  • Was tasked with doing inventory inside the freezer and making sure everything was the same amount and batch number

Sukhis Production

  • Pre Batching the food that would later be sent to the warehouse
  • Handled the actual food such as sauce and rice beans etc
  • Would mix the ingredients that would turn into the actual sauce or product
  • Consistently lifted materials weighing as much as 30 pounds.

Oak 5 Associate

Amazon
Fremont, CA
11.2016 - 08.2017
  • Tasked with making sure all boxes were in good condition before being sent out.
  • Expected to lift boxes that at times were 60 pounds or heavier
  • Trained new recruits at the station or stations I was assigned at that shift
  • Communicated with managers to ensure other associates were doing their job fast efficient and safe
  • Worked with other people on different stations in case they needed help
  • Answered questions from other associates and helped them lift heavy boxes
  • Was commended on how fast i worked compared to most employees and was considered reliable

Team Member

Jamba Juice
Union City, CA
08.2016 - 12.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Prepared drinks in fast and efficient order to ensure customer satisfaction
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Greeted customers , so they felt welcome
  • Answered questions if they were curious about anything on the menu
  • Worked fast and efficient to make sure all customers had their drinks in a short span of time.
  • Expected to lift heavy bags of frozen fruits and organize them into tubs so that we could use them for the drinks.
  • Really communicated with other Team Members so that nothing would be unorganized even in our busiest days.
  • Cleaned utensils and other materials we used

Front Desk Receptionist

Dental Corner
Philippines
01.2015 - 10.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.Greeted customers Appointments, Complaint
  • Demonstrated proficient telephone and front dental reception Solving, Hardworking,
  • Interacted with customers and addressed issues that they had.
  • Calmed angry or dissatisfied customers to prevent loss of Patient, Quick Learner, customer trust and Multitasker
  • Filed customers names to time and date of appointments service
  • Made copies and sometimes sent faxes
  • Microsoft word, Office 365, Windows Vista, Social Media

Education

2nd year nursing -

Angelicum College
Manila, Philippines
06.2015

High School GED -

Angelicum College
Manila, Philippines
07.2013

Skills

  • Telephone and front desk reception
  • Filing Appointments
  • Complaint Solving
  • Hardworking
  • Patient
  • Quick Learner
  • Multitasker
  • Problem-solving skills
  • Team Collaboration
  • Scheduling appointments
  • Inventory Control

Languages

tagalog
Limited Working

Timeline

Front Desk Receptionist

North Valley Fleet Services
04.2024 - 07.2024

Service Coordinator / Shipping and Receiving

Milwaukee Tool
08.2018 - 11.2023

Warehouse Worker

Sukhi's Gourmet Indian Foods
01.2018 - 07.2018

Oak 5 Associate

Amazon
11.2016 - 08.2017

Team Member

Jamba Juice
08.2016 - 12.2016

Front Desk Receptionist

Dental Corner
01.2015 - 10.2015

2nd year nursing -

Angelicum College

High School GED -

Angelicum College
Ranier Reed A. Borres