Jaclynn Clark
Sartell,MN
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
2
2
years of professional experience
Work History
Patient Access Associate
CentraCare
Sartell, MN
09.2023 - Current
- Scheduled appointments for patients according to their needs and preferences.
- Greeted patients and visitors in a friendly, professional manner.
- Verified patient information through insurance eligibility checks.
- Processed payments for services rendered including co-pays and deductibles.
- Resolved any issues that arose during registration process in a timely manner.
- Adhered to HIPAA regulations while handling confidential patient information.
Customer Service Representative
Capital One
Saint Cloud, MN
09.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Foley High School
Foley, MN06-2018
Skills
- Patient confidentiality
- Data entry proficiency
- Detail Oriented
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability
- Computer Literacy
- Critical Thinking
- Time management abilities
- Public Speaking
Timeline
Patient Access Associate
CentraCare
09.2023 - Current
Customer Service Representative
Capital One
09.2022 - 08.2023
High School Diploma -
Foley High School