Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic

Jacob Griffin

Indianapolis,IN

Summary

Dynamic Shift Manager at Steak N Shake with a proven track record in employee training and customer service excellence. Skilled in accurate money handling and adept at resolving customer complaints, fostering a productive team environment. Recognized for enhancing operational efficiency and maintaining high standards of cleanliness and compliance.

Overview

1
1
year of professional experience

Work History

Shift Manager

Steak N Shake
09.2024 - Current
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cultivated professional working relationships with peers and supervisors.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

High School Diploma -

Warren Central Highschool
Indianapolis, IN
06.2023

Skills

  • Schedule oversight
  • Verbal and written communication
  • Accurate money handling
  • Employee training
  • Payment processing
  • Flexible schedule
  • Punctual and reliable
  • Interpersonal skills
  • Handling customer complaints
  • Tech-Savvy
  • Opening and closing procedures

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Shift Manager

Steak N Shake
09.2024 - Current

High School Diploma -

Warren Central Highschool

Similar Profiles

CREATE PROFILE