Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Hicks

Tucson,AZ

Summary

Results-driven CSR and Sales professional known for high productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and sales strategy implementation. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and drive sales growth.

I am good in all area's and im a fast learner

Overview

29
29
years of professional experience

Work History

CSR, Sales

Circle K Corp
Tucson, AZ
04.2023 - 09.2024

I took care of customers and made sure store was clean at all times. When product got low I restocked shelves. Mostly did alot of cleaning.

Head Baker

Bruegger's Bagels
Tucson, AZ
09.2021 - 03.2023

I went in to work at 3am to start making bagels. I also got the front of store ready for opening. At 5am we opened and I was making bagels for the 8am rush. I also helped taking care of customers orders. Get bagels out of freezer and setting up for the next 3 days of thawing them out.

Fire Fighter

Volenteer
Webster, NY
07.1995 - 04.2015

I was an explorer with the depatment. I turned 18 and became a full member of the Fire Department/ Ambulance Department. Over the years I have grown into a fine medic and firefighter.

  • Attended firefighting classes to learn proper techniques and safety procedures.
  • Instructed new firefighters on the use of fire equipment and emergency response protocols.
  • Performed regular maintenance and testing of all firefighting gear, vehicles, and equipment.
  • Assisted in extinguishing residential, commercial, and industrial fires using hoses, ladders, pumps, foam systems, and other specialized tools.
  • Participated in community outreach programs designed to educate the public about fire prevention strategies.
  • Monitored radio communications during emergency calls and dispatched additional resources as needed.

Education

High School Diploma -

Webster-Schroeder High School
Webster, NY
06-1998

Skills

  • Performance Tracking
  • Persuasion techniques
  • Data entry proficiency
  • Cross-Selling and Upselling
  • Call Management
  • Report Generation
  • Great with people
  • A team player
  • Cash Register

Timeline

CSR, Sales

Circle K Corp
04.2023 - 09.2024

Head Baker

Bruegger's Bagels
09.2021 - 03.2023

Fire Fighter

Volenteer
07.1995 - 04.2015

High School Diploma -

Webster-Schroeder High School
Jacob Hicks