Jacob McCoy
Charleston
Summary
Proactive Service Manager known for exceptional multitasking and critical thinking. Proven track record in managing service operations, coordinating teams, and enhancing customer experiences. Ready to leverage skills to elevate service department performance.
Overview
10
10
years of professional experience
Work History
Service Manager
American Equipment Group Bobcat
Cross Lanes, WV
04.2025 - Current
- Managed daily operations of service department to ensure efficient workflow.
- Assisted in scheduling service appointments and coordinating technician assignments.
- Implemented customer feedback processes to enhance service quality and satisfaction.
- Maintained accurate records of service transactions using industry-standard software.
- Collaborated with sales team to identify service opportunities for customers.
- Streamlined inventory management for parts, reducing wait times for repairs.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Dispatcher
Fayette County 911
Fayetteville, WV
03.2024 - 04.2025
- Coordinated emergency response activities among multiple agencies to ensure timely assistance.
- Operated advanced dispatch software to track and manage incoming calls efficiently.
- Monitored radio communications to relay critical information to field units effectively.
- Trained new dispatch personnel on protocols, systems, and emergency procedures.
Aircraft Maintenance Technician
United States Air Force
07.2016 - 09.2023
- Diagnosed and repaired aircraft systems to maintain operational readiness.
- Conducted regular inspections and preventive maintenance on various airframes and engines.
- Collaborated with teams to identify safety hazards and implement corrective actions.
- Managed documentation for maintenance activities, ensuring compliance with regulatory standards.
- Oversaw workflow of maintenance tasks, optimizing efficiency and minimizing downtime.
- Led training sessions for junior technicians on best practices for aircraft repair and maintenance procedures.
Education
Bachelor in IT And Cyber Security - Information Technology
University of Phoenix
Tempe, AZ04-2027
High School Diploma -
Webster County High School
Upperglade05-2016
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Customer service management
- Goal oriented
- Quality assurance
- Workplace safety
- Schedule management
Timeline
Service Manager
American Equipment Group Bobcat
04.2025 - Current
Dispatcher
Fayette County 911
03.2024 - 04.2025
Aircraft Maintenance Technician
United States Air Force
07.2016 - 09.2023
Bachelor in IT And Cyber Security - Information Technology
University of Phoenix
High School Diploma -
Webster County High School
Veteran
Served Active Duty 2016-2023 Honorable Discharge