Jacob Osterfeld
New Bremen
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
New Bremen
04.2022 - Current
- Resolved customer complaints promptly and professionally.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted in training new employees on shift operations.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Education
High School Diploma -
New Bremen High School
New Bremen, OH05-2025
Skills
- Customer service
- Cash handling
- Inventory management
- Sales techniques
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Drawer assignments
- Employee training
- Problem-solving
- Staff supervision
- Shift leadership
- Issue resolution
- Customer service focus
- Assigning work
- Positive attitude
- Rules enforcement
College
- I am enrolled in College and taking summer classes at Wright State, will be a full time student in the fall
References
References available upon request.
Timeline
Shift Leader
Dairy Queen Grill & Chill
04.2022 - Current
High School Diploma -
New Bremen High School
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