Summary
Overview
Work History
Education
Skills
Luthiery
Timeline
Generic

Jacob Parker

Townsend,MA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

8
8
years of professional experience

Work History

General Manager

Planet Fitness
06.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Fitness Trainer

Planet Fitness
01.2019 - Current
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Informed clients about nutrition, lifestyle issues, and weight control.
  • Monitored clients' progress and modified programs.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Educated clients on effective ways to exercise while on business travel, at home and on vacation.
  • Served as point of reference for fitness expertise within club.

Shift Manager

Hannafords
04.2017 - 05.2019
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.

Education

Associate of Science -

Middlesex Community College - Bedford
Bedford, MA
05.2015

Skills

  • Sales Team Development
  • Staff Training
  • Cross-Functional Team Management
  • Employee Scheduling
  • Vendor Negotiations
  • Client Account Management
  • Safety Assurance
  • Market Growth
  • Facility Management
  • Staff Motivation

Luthiery

Hand crafting electric guitars and basses with mostly hand tools.

Timeline

General Manager

Planet Fitness
06.2021 - Current

Fitness Trainer

Planet Fitness
01.2019 - Current

Shift Manager

Hannafords
04.2017 - 05.2019

Associate of Science -

Middlesex Community College - Bedford

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Jacob Parker