Jacob Smith
Riverside,CA
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
3
3
years of professional experience
Work History
Budtender
IGS Solutions
01.2023 - 11.2023
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
Resort Host
Glen Ivy
05.2022 - 12.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Warehouse Associate
Amazon
01.2021 - 12.2021
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
Education
High School Diploma -
John F. Kennedy High School
La Palma, CA06.2020
Skills
- Packaging products
- Building rapport
- Loss Prevention
- Customer Education
- Maintaining confidentiality
- Restocking Inventory
- Supporting medical patients
- Sales proficiency
- POS System Operation
- Discussing cannabis
- Maintaining security
- Counting money
Timeline
Budtender
IGS Solutions
01.2023 - 11.2023
Resort Host
Glen Ivy
05.2022 - 12.2022
Warehouse Associate
Amazon
01.2021 - 12.2021
High School Diploma -
John F. Kennedy High School
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