JACORIE DOCKERY
Summary
Dedicated administrative professional with 10+ years of experience improving operational efficiency. Proficient in scheduling, communication management, and record-keeping, consistently enhancing team performance and ensuring high client satisfaction. Known for professionalism and effective multitasking in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Payer Matrix
Overland Park
10.2025 - Current
- Managed scheduling for team meetings and client appointments efficiently.
- Assisted in preparing documents for internal and external communications promptly.
- Developed and implemented office procedures that streamlined daily operations.
- Provided training to new staff on administrative protocols and software tools.
- Managed office supply inventory, ensuring timely availability of necessary materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated mailings by sorting mail and preparing packages for shipping via courier or postal service.
- Conducted research on various topics for management.
Customer Solutions Representative
First Command
Fort Worth
07.2021 - 08.2024
- Organized high-volume client accounts, ensuring accurate documentation and timely follow-up to enhance client satisfaction
- Handled inbound and outbound communications, maintaining professionalism in fast-paced environments
- Reviewed financial records and updated account information, ensuring accuracy to maintain compliance and support client needs
- Assisted in developing communication templates to improve efficiency and clarity
- Contributed to workflow improvements and productivity strategies, enhancing team efficiency and service delivery
- Maintained compliance with company policies and handled sensitive information confidentially
Customer Engagement Specialist
TrueAccord
Lenexa
07.2019 - 07.2021
- Facilitated daily email and phone communications with customers and third parties to enhance customer satisfaction
- Assisted customers by providing clear information and resolving issues efficiently
- Coordinated account resolutions, tracking progress and deadlines to ensure timely issue resolution
- Executed multiple tasks simultaneously while consistently achieving performance metrics
- Maintained accurate records, updated databases, and ensured timely reporting
Client Relationship Consultant
U.S. Bank
Lenexa
08.2015 - 07.2019
- Coordinated appointment scheduling and managed client interactions across multiple channels to streamline communication
- Educated clients on services, facilitating a seamless and professional experience
- Delivered administrative and customer support in high-volume banking environment, enhancing client satisfaction
- Maintained organized client records and ensured data accuracy
- Assisted with daily office operations and supported team members
Education
High School Diploma -
Lee’s Summit North High School
Lee's Summit, MO05-2015
Skills
- Office administration
- Data Entry & Record Keeping
- Microsoft Office proficiency
- Spreadsheets
- Schedule management
- Scheduling appointments
- Invoice processing
- Email & Phone Correspondence
- Time management
- Confidential handling
- Client communication
- Team collaboration
- Detail-oriented problem solving
- Problem solving
- Professional communication
References
Available upon request
Timeline
Administrative Assistant
Payer Matrix
10.2025 - Current
Customer Solutions Representative
First Command
07.2021 - 08.2024
Customer Engagement Specialist
TrueAccord
07.2019 - 07.2021
Client Relationship Consultant
U.S. Bank
08.2015 - 07.2019
High School Diploma -
Lee’s Summit North High School