Jacque Valdez
Osceola
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Manager
Hy-Vee Fast & Fresh
Osceola
10.2021 - Current
- Managed daily store operations, improving workflows and enhancing customer satisfaction.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures, promoting cost-effectiveness while upholding quality standards.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new employees on store policies, procedures, and customer service standards.
- Resolved customer inquiries and complaints promptly to maintain positive shopping experiences.
- Ensured compliance with all applicable laws, regulations, industry standards.
Asset Protection Assistant Manager
Wal-Mart Supercenter
Indianola
05.2018 - 10.2021
- Monitored store security systems and identified potential theft risks.
- Trained staff on loss prevention techniques and safety protocols.
- Conducted regular audits to assess compliance with asset protection policies.
- Collaborated with law enforcement on theft investigations and incident reporting.
- Developed and implemented safety procedures for high-risk areas in the store.
- Managed inventory control processes to minimize shrinkage and loss.
- Organized regular meetings with Store Management team to review current Asset Protection initiatives and develop strategies for improvement.
- Responded quickly and effectively to any emergency situations that arose in the store.
- Analyzed sales data trends to identify areas where additional security measures may be needed.
- Collaborated with local law enforcement on shoplifting cases to enhance security measures.
- Conducted investigations into internal and external theft cases.
- Facilitated communication between Loss Prevention personnel across multiple stores within a region.
Assistant Manager
Wal-Mart Supercenter
Creston
03.2015 - 05.2018
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with department managers to improve operational efficiency and service quality.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory levels and organized stock for efficient product availability.
- Assisted in implementing promotional displays to enhance product visibility.
- Conducted regular audits of merchandise and store layout for compliance with standards.
- Ensured compliance with safety regulations and company policies.
Fresh Assistant Manager
Wal-Mart Supercenter
Osceola
11.2011 - 03.2015
- Supervised fresh categories, including meat, produce, dairy, bakery, and deli, to enhance product quality.
- Drove financial performance by achieving sales and profit targets.
- Ensured compliance with food safety guidelines, maintaining high quality standards and customer satisfaction.
- Oversaw quality improvement initiatives, monitored food safety, and conducted audits to uphold regulatory compliance.
Education
High School Diploma -
Clarke Community School
Osceola, IA05-1986
Skills
- Vendor negotiations
- Inventory control
- Regulatory compliance
- Loss prevention
- Operational procedures
- Financial management
- Budget control
- Sales forecasting
- Team development
- Customer service excellence
- Effective communication
- Time management
- Problem solving
- Safety procedures
- Product management
Certification
- Food Safety expires Aug. 22, 2028
Timeline
Manager
Hy-Vee Fast & Fresh
10.2021 - Current
Asset Protection Assistant Manager
Wal-Mart Supercenter
05.2018 - 10.2021
Assistant Manager
Wal-Mart Supercenter
03.2015 - 05.2018
Fresh Assistant Manager
Wal-Mart Supercenter
11.2011 - 03.2015
High School Diploma -
Clarke Community School