Jacqueline Garcia
Markham,IL
Summary
Accomplished Teller Manager at U.S. Bank, adept in cash management and motivational leadership. Excelled in driving operational efficiency and surpassing sales targets by over $100k. Proven expertise in financial product knowledge and team building, ensuring seamless workflow optimization and exceptional customer service. Demonstrated ability to exceed in high-stakes environments, maintaining meticulous attention to detail and fostering strong team collaboration.
Overview
9
9
years of professional experience
Work History
Teller Manager
U.S. Bank
11.2008 - 01.2018
- Supervised 4+ tellers and ensured they provided good customer service and met sales goals.
- Was in charge of shipping and receiving weekly shipments from the Federal Reserve.
- In charge of main vault. Made sure we passed yearly audits.
- In charge of paperwork, filing signature cards and give approvals over teller cash limits.
- Helped exceed yearly sales goals by over $100k.
Education
Social Work
Harold Washington Community College
Chicago, ILGED -
Paul Simon Chicago Corps
Chicago, IL05.2007
Skills
- Cash handling and management
- Relationship Building
- Operational Efficiency
- Customer Service
- Motivational Skills
- Staff Training and Development
- Financial product knowledge
- Workflow Optimization
- Team Oversight
- Cash control
- Employee Coaching
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical Thinking
- Organizational Skills
- Team Building Leadership
- Planning and coordination
Languages
Spanish
Native or Bilingual
Timeline
Teller Manager
U.S. Bank
11.2008 - 01.2018
Social Work
Harold Washington Community College
GED -
Paul Simon Chicago Corps