Marlene-Love Ramos-Gajeenthan
Wareham,MA
Summary
Dynamic Teller Manager at Citizens Bank with a proven track record in enhancing operational efficiency and boosting sales through effective employee coaching. Expert in cash handling and relationship building, I streamlined processes that improved productivity and fostered a collaborative team environment, significantly increasing employee retention and customer satisfaction.
Professional with strong background in financial services, prepared for leadership and operational excellence in banking. Proven ability to enhance customer satisfaction, manage transactions, and ensure compliance with industry regulations. Known for fostering teamwork, adaptability, and achieving high performance standards. Skilled in cash handling, conflict resolution, and training staff to deliver exceptional service.
Experienced with overseeing daily teller activities and maintaining operational efficiency. Utilizes team leadership to foster collaborative and productive environment. Track record of ensuring compliance with banking regulations and delivering excellent customer service.
Overview
10
10
years of professional experience
Work History
Teller Manager
Citizens Bank
Woburn, MA
04.2006 - 09.2009
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Streamlined daily operations by developing and implementing efficient scheduling, task delegation, and performance tracking systems.
- Evaluated success indicators such as productivity levels or sales targets after introducing process improvements for recordkeeping purposes.
- Boosted sales of bank products and services by training tellers in effective cross-selling techniques.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
- Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
- Trained new employees in cash handling procedures, bank policies to promote compliance with established standards.
- Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.
- Performed teller, personal banker and business banker functions during high-volume business periods to offer expeditious service to customers.
Fund Administrator
State Street
Quincy, MA
05.1999 - 03.2006
- Reconciled daily trading transactions to ascertain necessary month-end adjustment measures.
- Processed daily trade security transactions to support valuation and financial reporting.
- Maintained strong relationships with custodians and brokers for seamless transaction processing and issue resolution.
- Resolved accounting variances and estimated monthly closing accruals.
- Prepared cash and currency reconciliation reports for counterparty accounts.
Education
High School Diploma -
Wareham High School
Wareham, MA06-1993
Skills
- Customer service
- Cash handling and management
- Relationship building
- Operational efficiency
- Cash handling expertise
- Workflow optimization
- Sales proficiency
- Employee coaching
- Willing to learn
- Attention to detail
- Reliability
- Multitasking Abilities
Timeline
Teller Manager
Citizens Bank
04.2006 - 09.2009
Fund Administrator
State Street
05.1999 - 03.2006
High School Diploma -
Wareham High School