Jacqueline Gray
Seattle,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veteran Affairs
Seattle, WA
10.2021 - Current
- Built positive rapport with patients to make patients feel comfortable during uncomfortable times of COVID.
- Mailed patient appointment letters.
- Scheduled appointments for patients at Seattle VA for Tele-Eye and Tele-Derm clinics.
- Promoted office efficiency, and helped vets with diverse needs. Responsibleible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list.
- Answered phone calls and answered questions from concerned vets about appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Administrative Assistant
Audiology, Barnes Jewish Hospital
St. Louis, Missouri
10.2020 - Current
- Full time position 40 hours weekly.
- Manage and maintained Audiologist schedules.
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, and database.
- Schedule routine, follow up and Post-operative appointments as well as cancellations.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Schedule post op appointments for Cochlear Implant surgeries.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Set up and oversee administrative policies and procedures for offices or organizations.
- Compile, transcribe, referrals for Tricare, private and state insurance for behavioral hearing test appointments.
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Enter and process bills for implant devices and accessories such as: Cochlear Americans, Med El, Micro Sonic West Stone and Oticon.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Processed invoices and expenses to facilitate on-time payment.
Unit Secretary
Leukemia & Lymphoma, Barnes Jewish Hospital
St. Louis, Missouri
11.2018 - 10.2020
- Full time position 36 hours weekly.
- Greet new and existing patients and staff upon their arrival to floor.
- Communicate effectively to optimize patient care, express positive customer relations and contribute supportive and cooperative working environment.
- Transfer patients from room to room through Sorain and Epic programs.
- Assist in monitoring visitor /employee access to patient care unit and alert security as necessary.
- Make copies and fax paperwork to other medical offices upon receiving official request for records Organize and maintain patient files and records, retrieve test results as needed for physician's review.
- Prepare patient files and charts in anticipation of discharges and transfers to other physicians or medical office.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office efficiency by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Managed incoming calls and directed to appropriate department.
- Monitored inventory levels and advised management of need for replenishment.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Substance Abuse Counselor 1
CEC/GEO Reentry Services, LLC
St. Louis, Illinois
10.2016 - 10.2018
- Full time position 40 hours weekly.
- Coordinated substance abuse programs in groups of 35.
- Recited principles of "What Works" system.
- Scheduled intakes, and group and individual sessions.
- Facilitated Psycho-educational/behavior modification groups using principles using "What Works" system.
- Documented participants' attendance, participation and progress in Company database.
- Conducted risk/need assessments and created individual treatment plans for each assigned participant'.
- Met regularly with participants' and documented participants' progress or regress in progress notes.
- Identified problem areas that may have influenced participants' ability to successfully complete treatment.
- Guided participants' to develop strategies to overcome obstacles to successfully complete treatment.
- Supervised participants' progress regularly and at completion of treatment.
- Ensuring that participants' records were accurately completed in a timely manner.
- Maintained a specific substance abuse treatment case file for every program participant on my caseloaad.
- Participated in related training for substance abuse.
- Performed other duties as assigned.
Patient Registration Clerk
Southern Illinois Healthcare
Foundation
Belleville, Illinois
02.2010 - 08.2015
- Schedule patients for call-in and follow-up appointments.
- Performed computer skills for scheduling and EHR.
- Performed chart preparation including daily lists, chart searches and final preparation.
- Performed computer registration procedures and payment assessment and encounters for billing; verified state insurance and sliding fee scale policy.
- Processed patient payments, complete encounter forms; final chart, and chart check and prep.
- Perform end-of-day batching and counting.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Scheduled numerous appointments using computerized calendars in Nextgen and Athena healthcare systems.
Medical Records Clerk
Southern Illinois Healthcare Foundation
Centreville, Illinois
09.2007 - 03.2010
- Responsible for performing record storage, retrieval, and filing process to ensure collection and dissemination of patient health information.
- Maintain strict confidentiality of all patient information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Sorted materials and filed according to guidelines.
- Received and processed medical records requests.
- Audited records for accuracy.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Interacted and communicated easily with department personnel and public.
- Recieved numerous trainings about direct reports on department procedures and policies to maximize department effectiveness.
Education
GED -
Southwestern Illinois College
Belleville, IL06.2004
Skills
- Patient Scheduling
- Office Supplies and Inventory
- Cleaning and Organizing
- Patient Relations
- Reminder Calls
- Patient Appointment Management
- Problem Anticipation and Resolution
- Administrative Duties
- Ordering VA loaned tablets
Timeline
Advanced Medical Support Assistant
Department Of Veteran Affairs
10.2021 - Current
Administrative Assistant
Audiology, Barnes Jewish Hospital
10.2020 - Current
Unit Secretary
Leukemia & Lymphoma, Barnes Jewish Hospital
11.2018 - 10.2020
Substance Abuse Counselor 1
CEC/GEO Reentry Services, LLC
10.2016 - 10.2018
Patient Registration Clerk
Southern Illinois Healthcare
Foundation
02.2010 - 08.2015
Medical Records Clerk
Southern Illinois Healthcare Foundation
09.2007 - 03.2010
GED -
Southwestern Illinois College