Jacqueline Johnson
Champaign,IL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
12
12
years of professional experience
Work History
Store Manager
Ross Dress for Less
Champaign, IL
01.2017 - 02.2026
- Managed daily store operations, supporting adherence to company policies and procedures.
- Trained and guided team members to improve customer service skills and operational performance.
- Applied inventory management techniques to enhance stock levels and minimize loss.
- Reviewed sales data to uncover trends that influenced merchandising strategies and promotions.
- Created employee schedules to guarantee sufficient staffing during busy shopping periods.
- Oversaw visual merchandising initiatives to improve product displays and boost sales.
- Cultivated a positive work atmosphere through effective communication and team-building activities.
- Handled vendor relations to simplify supply chain operations and enhance product availability.
- Coordinated daily operations to maintain a clean and safe store environment for customers and staff.
- Formulated strategies to attract new customers by analyzing demographic information and executing focused marketing efforts.
- Designed an employee retention program that significantly decreased turnover rates.
- Communicated store programs and standards to staff for optimal quality, freshness, safety, and cleanliness.
- Maintained communication with corporate headquarters, sharing key information about store performance and requesting necessary support.
Manager
Ruler Foods
Champaign, IL
01.2014 - 12.2016
- Led team in implementing inventory management systems to optimize stock levels and reduce waste.
- Developed training programs for staff, enhancing operational efficiency and employee performance.
- Streamlined processes to improve product placement, resulting in increased customer satisfaction.
- Conducted regular audits of store operations, identifying areas for cost reduction and process enhancement.
- Mentored junior managers, fostering skills development and leadership within the organization.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Lincoln Challenge
Rantoul, IL12.2004
Skills
- Customer relations
- Multitasking and organization
- Store operations
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Supply ordering
- Store displays
- Staff management
- Sales expertise
- Employee scheduling
- Opening and closing procedures
- Bank and safe deposits
- Loss prevention
- Payroll management
- Product merchandising
- Retail sales techniques
- Leadership development
- Customer service
- Problem-solving
- Friendly and positive
- Store opening and closing
Timeline
Store Manager
Ross Dress for Less
01.2017 - 02.2026
Manager
Ruler Foods
01.2014 - 12.2016
High School Diploma -
Lincoln Challenge