Jacqueline Likens
Lowell,OH
Summary
Dynamic manager with expertise in staff supervision and conflict resolution. Proven ability to enhance team performance and ensure customer satisfaction through effective training and development.
Overview
21
21
years of professional experience
Work History
Manager
Olive Garden
Boardman, OH
07.2005 - Current
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and maintained strong professional relationships with guests and coworkers.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Contributed to improving the level of cleanliness, organization, storage and sanitation of food and beverage products.
- Mentored front of house personnel on company policies, customer service techniques, and professional communication.
- Maintained accurate records, reports, and documentation for sales, inventory, and employee files.
- Oversee hiring, onboarding, and training of new employees.
- Manage multiple priories in a fast paced environment while maintaining organization and efficacy.
State Highway Patrol Trooper
State Highway Patrol
Canfield, OH
10.2016 - 03.2017
- Responded to calls for service related to DWI, felonies and misdemeanors.
- Instructed suspects on field sobriety tests and used portable breathalyzer equipment to perform tests.
- Performed comprehensive searches of people and property to identify controlled substances or contraband.
- Responded quickly to dispatch and took appropriate action at crime and disaster scenes.
- Issued warnings and citations for traffic violations.
Education
Bachelor of Science - Criminal Justice
Youngstown State University
Youngstown, OH12-2014
Skills
- Customer-Oriented
- Office Administration
- Document Management and Record Keeping
- Conflict Resolution
- Adaptable
- Staff Supervision and Team Leadership
- Multitasking
- Time Management
Timeline
State Highway Patrol Trooper
State Highway Patrol
10.2016 - 03.2017
Manager
Olive Garden
07.2005 - Current
Bachelor of Science - Criminal Justice
Youngstown State University