Jacqueline Malbrough
Sacramento,CA
Summary
I have worked at Dennys for 12 years as a general manager. I was responsible for operating the restaurant. Which incorporated all financial responsibility for the restaurant. I also went to college for drug consultation which was a interesting class. I was able to counsel clients to a safe recovery. I haven't worked much since Intercoast College and attention Ashford University for 4 years graduated April 2020.
Overview
13
13
years of professional experience
Work History
General Manager
Dennys Corp
03.1981 - 11.1993
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Collaborated with cross-functional teams to develop innovative solutions.
- Assisted in recruiting, hiring and training of team members.
- Analyzed market trends and competitor activities to create competitive advantages.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained new employees on proper protocols and customer service standards.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budget implementations, employee evaluations, and contract details.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Batchelor - Accounting And Business Management
Ashford University
San Diego, CA04.2017
Certificate - Alcohol Abuse Counseling
Intercoast Colleges
Anaheim, CA09.2013
Skills
- Sales Team Development
- Microsoft Office
- Microsoft Visual Basic
- Microsoft Outlook
- Cost Management
- Client Account Management
- Business Management Principles
- Employee Scheduling
- Product Costing
- Customer Service
- Market Analysis
- Labor Cost Controls
- Financial Management
- Profit and Loss Accountability
- Microsoft Excel
- Profit and Loss
- Cross-Functional Team Management
- Verbal and Written Communication
- Manage Budgets
- Sales Expertise
- Menu Planning
- Product Analysis
- Safety Assurance
- Google Analytics
- Google Docs
- Corporate Social Responsibility
- Order Supplies
- Microsoft Internet Explorer
- Staff Development
- Financial Statements
- Tax Software
- Vendor Negotiations
- Employment Law
- Financial Forecasting
- Accounting Techniques
- Staff Training
- Manage Contracts
- Risk Management
- Insurance Law
- Sales Planning and Implementation
- Fraud Detection
- Client Relations
- Sales Promotion
- Judgment and Decision-Making
- YouTube
- McAfee
- Accounting
- Leadership
- Confluence
- Service-Orientation
- Supply Chain Management
- Program Development
- Project Planning
Timeline
General Manager
Dennys Corp
03.1981 - 11.1993
Batchelor - Accounting And Business Management
Ashford University
Certificate - Alcohol Abuse Counseling
Intercoast Colleges