Jacqueline Montanez
Tampa,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Results-driven Job Title committed to continuous growth in sales revenue. Consistently achieves goals in revenues, new account development and product sales.
Overview
1
1
year of professional experience
Work History
Sales Representative
American Power And Gas Careers
09.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Set up calendar with customer birthdays and other special events for personal touch.
Sales Manager
Tropical Smoothie Cafe
07.2022 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of Number people, stepping in to support employees and deliver smooth sales processes for clients.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Identified opportunities for growth within Location territory and collaborated with sales teams to reach sales goal.
- Drove sales conversion rates up Number% through effective Action.
- Grew retail sales volume in assigned territory Number% through strategic budgeting and product promotion.
- Increased revenue by Number% by working closely with Number key vendors.
Education
Lakeland College
Chicago, IL05.2009
Jane Addams Hall
Chicago, IL03.2008
Skills
- Sales Representation
- Inside and Outside Sales
- Needs Understanding
- Product and Service Knowledge
- Automotive Knowledge
- Post-Sales Support
- Closing Sales
- Online Chat
Timeline
Sales Representative
American Power And Gas Careers
09.2022 - Current
Sales Manager
Tropical Smoothie Cafe
07.2022 - Current
Lakeland College
Jane Addams Hall
Similar Profiles
Charles Smith IIICharles Smith III
Sales Associate at American Power And Gas CareersSales Associate at American Power And Gas Careers
Nadia JusticeNadia Justice
Customer Data Analyst - Project Position (Temp) at American Power And Gas CareersCustomer Data Analyst - Project Position (Temp) at American Power And Gas Careers
Claudia ValdesClaudia Valdes
Customer Service Representatives at American Power and GasCustomer Service Representatives at American Power and Gas