Jacqueline Pamindanan

• Responsible for the daily interactions with identified VIP Consultants
• Established, expand and maintained long-term relationships with VIP consultant base
• Proactive and in pursuit of opportunities to help consultants grow and achieve success
with their business
• Possesses the knowledge required to resolve complex issues and answer questions at the
VIP level
• Partners with Field Development team and Consultants to address concerns encountered
in the field
• Complete knowledge and understanding of Consultant Policies/Procedures, Executive
and National Consultant incentives and Commission payouts
• Build internal and external relationships through exceptional problem solving, ownership
and follow-through
• Clear, effective and professional communication with Consultants via phone and in
person at the annual Ambition conference

• Take inbound calls from Ambit Energy sales consultants providing general information,
commission questions, bonus information, promotions, and marketing materials
• Communicate with sales consultants via phone and in person at the annual Ambition
conference
• Act with confidence by answering or finding answers to consultant’s questions and
finding solutions to issues
• Develop rapport with the consultant base and maintain relationships with consultants
• Promote good customer relations and customer satisfaction with a friendly and
professional demeanor
• Assisted with mentoring and training new team members
• Maintain quality scores and call center metrics while working in a fast-paced team
environment
• Ability to handle and control escalated calls

• Answered inbound customer calls with responsibilities such as processing payments,
troubleshooting cell phone issues and creating net care tickets when necessary
• Retain customer’s business by offering positive solutions and alternatives
• Put forth extra effort to resolve customer problems while taking steps to prevent
recurrence; rarely escalated issues to supervisor
• Coordinate with customers to resolve any billing inquiries
• Act as the first point of contact for customers seeking help with product or technical
issues
• Educated customers with information in regards to products and services offered by the
company
• Activate new accounts and suspend lines

• Maintain a warm, caring and safe environment in accordance to recommendation outlined in State Guidelines
• Managed 6 employees and was highly effective in handling their needs in relation to scheduling, trainings and other personal issues
• Establish routine that encourages a child’s independence in individual, small and large group settings
• Supervise, coach, evaluate and approve absences of team members
• Maintain safe and clean working environment by complying with procedures, rules and
regulations
• Prepare monthly payrolls and job evaluations of team members
• Kept track of inventory, made sure children’s supplies and cleaning products are in stock
• Managed medical emergencies by maintaining CPR certification

• Assist with the care of Kids Club attendant’s children from the age range of 4 months-10-
year of age
• Provided childcare including providing snacks, art work and entertainment for children
• Observed children’s behavior and progress; provided verbal updates to parents; notified
parents of potential behavioral issues
• Model appropriate language, dress, behavior, guidance and activity participation/
preparation
• Organized activities for kids, ensuring toys and equipment’s are sanitized and clean in a
professional manner
• Establish positive and friendly relationships with parents/guardians
• CPR certified