Jacqueline Quevedo Palma
Kentucky Kingdom
Louisville,KY
2
years of professional experience
Dedicated Guest Service Representative with strong cash handling and multitasking skills. Proven ability to train staff and enhance customer experiences. Committed to fostering relationships and resolving issues efficiently.
Work History
Guest Service Representative
2 Years 2 Months- Trained and mentored new staff on customer engagement techniques and operational procedures.
- Continuously updated knowledge of local attractions, providing informed recommendations tailored to individual interests of guests.
- Handled high-pressure situations with professionalism, ensuring seamless operations during peak periods.
- Supported management in handling escalated guest complaints or disputes effectively while preserving strong relationships between park brand and clientele base.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Retail Keyholder
5 Months- Stored security alarm codes and keys and made routine code changes.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Maintained confidentiality and security of sales records and operational reports.
- Opened and closed store at proper times for reliable services.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Balanced cash registers at end of shift and filled out necessary reports.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Brand Representative
9 Months- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring product displays were appealing and organized.
- Supported team in achieving sales targets through effective communication and customer engagement.
- Processed transactions accurately at point of sale, contributing to efficient checkout experience.
- Provided product knowledge and styling advice to customers, fostering brand loyalty and satisfaction.
Education
Bachelor of Arts - Sports Marketing
- Relevant Coursework: Psychology & Public speaking
- Professional Development: Media and financial literacy
- 3.5 GPA
- Extracurricular Activities: Wrestling & Weightlifting
Skills
Customer service
Computer skills
Guest accommodations
Detail-oriented
Cash handling experience
Multitasking Abilities
Accomplishments
- Received the title of team captain for wrestling by showing leadership and communication skills.
- Achieved team lead promotion through effectively helping with mediating customer concerns and handling transactions smoothly.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
I participate in various sports activities for physical activity
camaraderie
and personal growth.
Timeline
Retail Keyholder
Once Upon A Child Franchise
01.2026 - 06.2026Read More
Brand Representative
Hollister.Co
08.2024 - 05.2025Read More
Guest Service Representative
Kentucky Kingdom
04.2024 - CurrentRead More
Midway University
Bachelor of Arts from Sports Marketing
Read More