Jacqueline Schmier
Hendersonville,TN
Summary
Results-driven professional with experience in supervising daily operations in high-paced environments. Skilled in problem-solving, time management, and staff development, contributing to enhanced service efficiency and customer loyalty.
Overview
5
5
years of professional experience
Work History
Shift Leader
Blended Pedaler
Johnson City , TN
09.2024 - 01.2026
- Supervised daily operations and ensured efficient service during busy shifts.
- Monitored inventory levels and restocked supplies to keep products available.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Kept workspace clean and organized to meet safety compliance standards.
- Helped train new employees on shift operations.
- Handled customer complaints promptly and professionally.
- Delegated tasks to employees and monitored progress for timely completion.
- Followed company standards and compliance requirements during operations.
- Followed health code regulations while preparing food for customers.
- Monitored stock levels and ordered supplies to maintain product availability.
- Worked with shift leaders and management to support smooth shift transitions.
- Used POS systems for order processing and inventory tracking.
- Addressed customer complaints quickly to maintain strong satisfaction.
- Answered customer questions and provided accurate information after researching issues.
Pool Server
Bluegrass Country Club
Hendersonville, Tennessee
05.2023 - 08.2023
- Provided exceptional customer service to club members and guests at poolside.
- Delivered food and beverages promptly to enhance guest experience.
- Greeted guests, shared daily specials, and took food orders to enhance the dining experience.
- Prepared alcoholic beverages according to company recipes for customers.
- Monitored guest alcohol consumption to ensure responsible service and guest safety.
- Ensured that health standards were met during preparation of meals.
- Resolved guest inquiries and concerns efficiently to maintain satisfaction levels.
- Resolved guest complaints to maintain complete customer satisfaction.
- Assisted with event setup for private parties at the pool.
- Tracked inventory levels of supplies to manage stock effectively. of supplies and reported shortages.
- Processed cash transactions accurately at the register. accurately to maintain financial integrity and customer trust.
- Totaled checks and used a cash register to accept payment for services.
Sandwich Artist
Jersey Mike's Subs
Hendersonville, Tennessee
02.2022 - 05.2022
- Provided exceptional customer service by taking and processing orders accurately.
- Greeted customers and provided product knowledge.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Informed customers of regular deals and monthly specials, enhancing order value through upselling.
- Communicated with the customer to provide menu offering details and assist with decision-making.
- Maintained cleanliness and organization of workstations and dining areas.
- Ensured compliance with food safety standards during food handling and storage.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Operated kitchen equipment, including slicers, grills, and toasters efficiently.
- Collaborated with team members to streamline workflow during peak hours, ensuring efficient service.
- Communicated effectively with coworkers regarding customer needs and concerns.
- Answered guest questions, providing accurate and updated information to enhance customer experience.
Cashier
Marshalls
Hendersonville, Tennessee
09.2021 - 11.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions at checkout, ensuring accuracy and speed.
- Maintained organized cash drawer, ensuring effective cash management and accountability.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Delivered friendly customer service, contributing to positive shopping experiences.
- Assisted customers with product inquiries and store navigation.
- Implemented store policies for returns and exchanges effectively.
- Collaborated with team members to restock shelves and displays.
- Restocked shelves with various products to ensure availability.
- Issued receipts, refunds, credits or change due to customers.
Crew Member
Taco Bell
Hendersonville, Tennessee
01.2021 - 04.2021
- Operated point-of-sale systems to process customer orders efficiently.
- Provided exceptional customer service by actively listening to guest needs and addressing inquiries and concerns promptly to enhance guest satisfaction.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
- Presented orders to guests within anticipated service times.
- Collaborated with team members to streamline order fulfillment during peak hours, contributing to a seamless dining experience.
- Prepared food items according to company recipes and standards.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked supplies to support smooth restaurant operations throughout shifts.
- Executed cashier responsibilities by accurately processing transactions and managing cash flow to ensure smooth operations during service.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Adhered to health department regulations regarding food handling procedure.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
Bachelor of Science - Criminology
East Tennessee State University
Johnson City, TN05-2026
Skills
- Customer service
- Conflict resolution
- Communication skills
- Time management
- Proficient in Microsoft Office Suite
- Cash handling
- Customer service focus
- Problem-solving
- Goal setting and tracking
- Follow-up procedures
- Complaint resolution
- Staff training and development
- Security procedures adherence
- Resource management
- Strong verbal and written communication
- Interpersonal relations
- Flexible schedule
- Shift checklists
- POS system operation
- Creative problem solving
Affiliations
- Volunteer, Bays Mountain Park, May 2026
Timeline
Shift Leader
Blended Pedaler
09.2024 - 01.2026
Pool Server
Bluegrass Country Club
05.2023 - 08.2023
Sandwich Artist
Jersey Mike's Subs
02.2022 - 05.2022
Cashier
Marshalls
09.2021 - 11.2021
Crew Member
Taco Bell
01.2021 - 04.2021
Bachelor of Science - Criminology
East Tennessee State University