Jacqueline Zarceno
Silver Spring,MD
Summary
Detail-oriented Registrar experienced in patient registration and front desk operations. Delivered efficient service and maintained professionalism in high-pressure healthcare environments through strong communication and multitasking skills. Bilingual in English and Spanish, enhancing patient interactions and documentation accuracy.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Registrar
Holy Cross Health
Aspen Hill, USA
04.2026 - Current
- Maintained accurate patient information and documentation, adhering to confidentiality and organizational procedures to uphold data integrity.
- Registered and assisted patients, ensuring professional, courteous, and respectful service to enhance patient experience.
- Acquired skills in front desk operations to ensure smooth patient check-in and discharge, including patient discharge and Pediatrics.
- Adapt to different departments, workflows, and responsibilities while supporting daily front desk operations.
- Acquired skills in front desk operations to ensure smooth patient check-in and discharge., including patient discharge and Pediatrics.
- Acquired skills in call center operations to efficiently handle patient inquiries and provide assistance., including professional telephone communication and assisting with patient inquiries.
- Communicate with patients and staff in both English and Spanish.
Babysitter
Self-Employed
Silver Spring, USA
06.2022 - Current
- Provided dependable childcare for children ages 2-10 across multiple households, ensuring safety and engagement.
- Manage daily routines, schedules, and multiple responsibilities while maintaining an organized environment.
- Managed daily routines and schedules while maintaining organization to support children's needs and family expectations.
- Built long-term trust with families through consistent reliability and clear communication, fostering positive relationships.
Teacher's Aide / Assistant
Wonderful Eye Daycare of Columbia
Columbia, USA
08.2025 - 10.2025
- Supported teachers in daily supervision and operations, fostering a safe and structured environment for students.
- Provided timely updates to parents and staff, ensuring clear communication regarding student needs and progress.
- Collaborated with staff to enhance classroom dynamics and maintain an engaging learning environment.
- Collaborated with staff during team meetings in a fast-paced environment.
Classroom Assistant (Intern)
White Oak Middle School
Silver Spring, USA
06.2024 - 08.2024
- Collaborated with teachers to organize classroom and prepare instructional materials for effective learning.
- Facilitated daily routines and ensured clean, organized workspaces for optimal student engagement.
- Sorted classroom supplies for easy access and encouraged respectful communication and teamwork.
Education
Medical Assistant Program - CCMA Certification - In Progress
High School Diploma -
John F. Kennedy High School
Silver Spring, MD 08.2020 - 01.2025
Skills
- Patient Registration
- Front Desk Operations
- Appointment Scheduling
- Patient Discharge
- Data management
- Pediatrics Front Desk Support
- Administrative Support
- Customer Service
- Phone communication
- Bilingual communication support
- Confidentiality
- Team Collaboration
- Team collaboration
Volunteer Experience
- After-School Program Volunteer, Silver Spring, MD, 03/01/25, 06/01/25, Assisted staff with supervising children during after-school programs and activities., Helped organize group activities and maintain structured routines., Encouraged teamwork and positive behavior among students.
- Community Volunteer - Grocery Distribution, Silver Spring, MD, 01/01/23, 12/31/24, Assisted with organizing and distributing groceries to individuals and families in need., Packed supplies and maintained clean, organized distribution areas., Worked with volunteers to ensure efficient and smooth operations.
Timeline
Registrar
Holy Cross Health
04.2026 - Current
Teacher's Aide / Assistant
Wonderful Eye Daycare of Columbia
08.2025 - 10.2025
Classroom Assistant (Intern)
White Oak Middle School
06.2024 - 08.2024
Babysitter
Self-Employed
06.2022 - Current
High School Diploma -
John F. Kennedy High School
08.2020 - 01.2025