Jacques Saintikus
Fort Lauderdale,Florida
Summary
Proven expertise in enhancing customer satisfaction and streamlining operations, demonstrated at ABM Industries by optimizing check-in processes and reducing passenger anxiety. Skilled in safety awareness and cross-cultural sensitivity, I excel in high-pressure environments, ensuring efficient service delivery and compliance with health standards.
Professional with experience in supporting passengers and ensuring smooth travel experiences. Known for strong focus on team collaboration and adapting to changing needs. Skilled in customer service, safety protocols, and efficient mobility assistance. Reliable and result-driven, committed to enhancing passenger satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Wheelchair Agent
ABM Industries
11.2017 - 10.2024
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
Cook
Chilis Resturant
05.2008 - 10.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Banquet Set Up
Sheraton Suite and Hotel
02.2005 - 01.2007
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Maintained clean and organized tool sets for production runs.
- Enhanced workplace safety by performing equipment inspections and adhering to proper procedures.
- Improved production efficiency by setting up and maintaining machinery for optimal performance.
- Maintained accurate documentation of set-up activities, including detailed logs for future reference.
- Trained staff in correct use and care of high-value production equipment.
Education
High School Diploma -
Gilbert Albert High School
Port Au Prince, Haiti04-1994
Skills
- Safety awareness
- Cross-cultural sensitivity
- Patient assistance
- Ticketing
- Check-in processes
- Check-in procedures
- Baggage handling
- Boarding gate procedures
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Participate in [sport 1] and [sport 2], as recreational activities to maintain physical fitness
- I enjoy cooking for friends and family gatherings
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy teaching people about my cultral and landmarks where i was born and raised
Timeline
Wheelchair Agent
ABM Industries
11.2017 - 10.2024
Cook
Chilis Resturant
05.2008 - 10.2017
Banquet Set Up
Sheraton Suite and Hotel
02.2005 - 01.2007
High School Diploma -
Gilbert Albert High School