Jada Leon
Nampa,Idaho
Summary
Detail-oriented Customer Service Representative with 3 years of experience. Proficient in using dealership software systems to input data accurately and efficiently. Adept at working under pressure and delivering exceptional customer service. Strong communication and organizational abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
State of Idaho, Department of Health & Welfare
06.2024 - Current
- Managed requests and provided information effectively.
- Help customers understand how services work and provide recommendations based on the needs of the customer.
- Maintained high energy and professionalism in interactions with customers and staff.
Automotive BDC Sales Position
EliteBDC
11.2023 - Current
- In this position, we demonstrated prociency in managing high volume inbound and outbound sales calls to generate leads and drive sales for the automotive department
- Utilized CRM software to track customer interactions and schedule appointments
Customer Service Representative/Business Development Company Representative
Team Mazda
03.2021 - 08.2023
- Customer Service Representative with over 2 years of experience in telephone customer service, including sales and customer care
- Familiar with conict resolution and possess a positive attitude
- Served as a liaison between the dealership and its customers
- Managing incoming calls and customer service inquiries
- Generated sales leads that developed into new customers while identifying and assessing customer needs to achieve satisfaction
Director
God's Little Blessings
08.2018 - 03.2021
- Being a Daycare Director and Teacher I acquired many skills
- I was taught to work more independently, and really learned to take charge
- I learned to be more patient while at the same time being stern
- Being a daycare teacher required great social skills- dealing with both children and parents
- It also taught me the skills necessary to multitask
- Duties:
- Teacher: Watch the kids that are enrolled at the Daycare
- Enroll: Give applications to the Parent or Legal Guardian to enroll their child(ren) to the facility
- Get immunization records for each child enrolled
- Payments: Applied the payment to the child or children's account
- Meal Prep: Prepare breakfast, snacks, and lunch for the children
- Cleaning: Make sure that the facility is cleaned when all the children are picked up
- Take out the garbage and wipe down any toys, walls, and windows
Education
Associates Degree - Medical Specialties
Stevens-Henager College
Nampa, ID05.2018
High School Diploma -
Columbia High School
Nampa, ID05.2016
Skills
- Time Management
- Team player
- Willingness to learn
- Flexibility in Changing Environments
- Attention to detail
- Optimism
Communication Skills
I have great social skills and love making other people smile. I believe 100% that laughing is contagious. I can start a conversation with just about anybody and I love optimistic people. I am a team player who loves to learn new things and am always willing to take on new challenges.
Timeline
Customer Service Representative
State of Idaho, Department of Health & Welfare
06.2024 - Current
Automotive BDC Sales Position
EliteBDC
11.2023 - Current
Customer Service Representative/Business Development Company Representative
Team Mazda
03.2021 - 08.2023
Director
God's Little Blessings
08.2018 - 03.2021
Associates Degree - Medical Specialties
Stevens-Henager College
High School Diploma -
Columbia High School
Similar Profiles
Yvette GalvanYvette Galvan
Self Reliance Specialist at State Of Idaho, Department Of Health & WelfareSelf Reliance Specialist at State Of Idaho, Department Of Health & Welfare
Elise FryElise Fry
Community Support Worker at State of Idaho, Department of Health & WelfareCommunity Support Worker at State of Idaho, Department of Health & Welfare
Brody WheelerBrody Wheeler
Self Reliance Supervisor at State Of Idaho, Department Of Health & WelfareSelf Reliance Supervisor at State Of Idaho, Department Of Health & Welfare