Jada Moore
Norwalk,IA
Summary
Dynamic shift leader skilled in customer service and complaint resolution. Proven ability to enhance sales through effective communication and staff training. Ready to drive operational success in fast-paced environments.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Shift Leader
Scooters Coffee Shop
West Des Moines, Iowa
02.2025 - 11.2025
- Supervised daily operations to ensure efficient coffee preparation and customer service.
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Implemented promotional displays to enhance product visibility and attract customers.
- Managed inventory levels and restocked supplies to support smooth operations during shifts.
- Verified cash drawer accuracy during opening and closing shifts to uphold financial integrity.
Restaurant Hostess
HuHot
West Des Moines, Iowa
07.2024 - 01.2025
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Monitored seated guests to ensure accurate seating arrangements. and available seating using computer-based and mobile reservation software.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to maintain cleanliness and guest comfort levels.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
High School Diploma -
Norwalk High School
Norwalk, IA12-2025
Skills
- Customer service
- Effective communication
- Staff education and training
- Cash handling
- Complaint resolution
- Sales and upselling
- Shift leadership
Certification
Executive Assistant Skills - Issued by Alison Courses
Timeline
Shift Leader
Scooters Coffee Shop
02.2025 - 11.2025
Restaurant Hostess
HuHot
07.2024 - 01.2025
High School Diploma -
Norwalk High School