Jada Rios
Miami,FL
Summary
Compassionate and detail-oriented concierge with experience in coordinating patient services and addressing concerns. Skilled in maintaining security protocols and fostering effective communication among teams to ensure a seamless patient flow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge
Baptist MCI
Miami, Florida
01.2025 - Current
- Welcomed patients, families, and visitors, ensuring efficient wayfinding and check-in processes.
- Delivered exceptional customer service in fast-paced healthcare setting while upholding HIPAA standards.
- Coordinated patient support services including transportation, appointments, and visitor access.
- Resolved patient and guest concerns swiftly, escalating critical issues to ensure timely resolutions.
- Coordinated communication between nursing staff and administrative teams to enhance patient flow.
- Maintained calm, compassionate demeanor when assisting distressed or vulnerable individuals.
Security
Miami International Airport
Miami, Florida
02.2023 - 12.2025
- Inspected airplanes for security breaches, ensuring compliance with TSA regulations.
- Prevented unauthorized access by enforcing restricted area protocols.
- Received recognition from TSA for exceptional attention to detail during inspections.
- Coordinated shift assignments to enhance team workflow and coverage. to employees to optimize staffing and operations.
- Streamlined filing, inventory, mailing, and database systems for improved accessibility.
- Recorded and transcribed information accurately in written and electronic formats to support operational integrity.
Food Service Worker
Juicense
Miami , FL
11.2021 - 01.2023
- Assigned tasks to streamline operations, enhancing customer experience.
- Communicated in writing to address diverse customer needs.
- Maintained a clean workspace to promote efficiency and safety.
- Oversaw POS payments for accuracy, ensuring smooth transaction processes.
Education
Associate of Arts -
Miami Dade College
Miami, FL12-2024
High School Diploma -
Miami Senior High School
Miami, FL06-2022
Bachelor of Arts - Nursing
West Coast University
Miami, FLSkills
- Customer service and patient support
- Clear verbal and written communication
- Attention to detail
- Multitasking in fast-paced environments
- Problem-solving and de-escalation
- Team coordination and collaboration
- Confidentiality and professionalism
- Time management and reliability
Languages
- English
- Spanish
Certification
Certified Nursing Assistant (CNA) license
References
Upon Request
Timeline
Concierge
Baptist MCI
01.2025 - Current
Security
Miami International Airport
02.2023 - 12.2025
Food Service Worker
Juicense
11.2021 - 01.2023
Associate of Arts -
Miami Dade College
High School Diploma -
Miami Senior High School
Bachelor of Arts - Nursing
West Coast University