Jada Smith
Tucker,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lifeprotect 24/7
02.2024 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Marshalls
06.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
55 Places
09.2022 - 05.2023
- Answer inbound and outbound calls
- Check status of homes
- Schedule and reschedule home/community tours
- Transfer leads to agents in the area
- Greet customers
- Resolved customer issues
- Responded to inquiries and issues
- Documented calls for records
Customer Service Representative
Arise
08.2021 - 07.2022
- Answer inbound and outbound calls
- Book cruises
- Add excursions on bookings
- Check inventory
- Reschedule booking
- Greet customers
- Resolved customer issues
- Responded to inquiries and issues
- Documented information on bookings
Customer Service Representative
OnBrand24
06.2020 - 07.2021
- Answer inbound and outbound calls
- Place order
- Check order status
- Check inventory
- Schedule and reschedule deliveries
- Greeted customers
- Handled reservations
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
- Collected and documented orders
Housekeeper
Shaw Industries
01.2020 - 04.2020
- Ability to manage and finish all assigned tasks, in a timely manner
- Ability to interact with all coworkers and warehouse personnel, in a polite manner
- Mopped, cleaned, and sanitized the floors of office rooms, and other assigned areas of the warehouse
- Washed and sanitized all assigned production equipment, thoroughly and carefully.
Education
No Degree - Early Childhood Education
South Georgia State College
Douglas, GAHigh School Diploma -
Coffee County High School
Douglas, GA05.2018
Skills
- Customer Service (5 years)
- Calm and Professional Under Pressure
- CRM Software
- Telemarketing
- Cold Calling
- Membership Inquiries and Renewals
- Credit Card Payment Processing
- Active Listening
- Problem-Solving Ability
- Delivery Scheduling
- Sales and Upselling
- Lesson Planning
- Safety Understanding
- Teacher Assistance
- Games and Manipulatives
- Student Health and Safety
- Grading and Reviewing Student Work
- Appropriate Age Group Experience
Timeline
Customer Service Representative
Lifeprotect 24/7
02.2024 - 04.2024
Cashier
Marshalls
06.2023 - 01.2024
Customer Service Representative
55 Places
09.2022 - 05.2023
Customer Service Representative
Arise
08.2021 - 07.2022
Customer Service Representative
OnBrand24
06.2020 - 07.2021
Housekeeper
Shaw Industries
01.2020 - 04.2020
No Degree - Early Childhood Education
South Georgia State College
High School Diploma -
Coffee County High School