JADA TODD
Lee's Summit,MO
Summary
Medical Office Specialist with 30 plus years of experience in a Internal Medicine Office. Known for excellent interpersonal organized and with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
33
33
years of professional experience
Work History
Medical Office Specialist
Statland Medical Group
07.1991 - Current
- Answered phone calls and messages for 9-physician Internal Medicine and Endocrinology , scheduling appointments, and handling patient inquiries.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Used Ecw to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through year of experience.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Computer Science And Programming
Penn Valley Community College
Kansas City, MOHigh School Diploma -
North Platte High School
North Platte, NE05.1988
Skills
- Appointment Scheduling
- Phone and Email Etiquette
- Medical Terminology
- Patient Health Information Access
- Multitasking and Organization
- Time Management
- Patient confidentiality
- Electronic Charting
- Team Leadership
- Positive Attitude
- Appointment Setting
Timeline
Medical Office Specialist
Statland Medical Group
07.1991 - Current
Computer Science And Programming
Penn Valley Community College
High School Diploma -
North Platte High School