Jade Ballard
Urbandale,IA
Summary
Dynamic General Manager with a proven track record at Casey's General Stores, excelling in team building and quality management. Achieved consistent year-over-year growth by implementing innovative strategies and effective cost-saving measures. Strong communicator dedicated to enhancing employee satisfaction and driving operational efficiency while exceeding revenue targets.
Overview
4
4
years of professional experience
Work History
General Manager
Caseys's General Stores
05.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Retail Operations Intern
Caseys General Stores Inc
05.2023 - 05.2024
- Supported store management in daily operations, contributing to a positive work environment.
- Took part in regular meetings with store management to discuss ways of improving store performance.
- Supported colleagues by sharing best practices learned from previous experiences across various retail environments.
- Assisted in the development of employee schedules, optimizing staffing levels during peak hours for enhanced customer service.
- Assisted in visual merchandising, creating appealing displays to attract customers and drive sales.
- Provided personalized recommendations for customers based on their preferences and needs, resulting in increased sales revenue.
Manager of Operations
Trailways Transportation System
08.2021 - 05.2023
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Created weekly work schedules for employees to conduct various operations.
Education
Bachelor of Arts - Political Science
University of Iowa
Iowa City, IA05-2025
BBA - Management
University of Iowa
Iowa City, IA05-2024
Skills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
Timeline
General Manager
Caseys's General Stores
05.2024 - Current
Retail Operations Intern
Caseys General Stores Inc
05.2023 - 05.2024
Manager of Operations
Trailways Transportation System
08.2021 - 05.2023
Bachelor of Arts - Political Science
University of Iowa
BBA - Management
University of Iowa
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