Jade Dawkins- Cruz
Dallas,USA
Summary
Experienced manager and problem-solver with a talent for team building, leadership, and motivation. Consistently delivers positive outcomes through strong customer relations and relationship-building skills. Successfully led multi-functional teams across multiple locations for over 10 years. Known for making sound decisions and utilizing training, monitoring, and morale-building abilities to improve employee engagement and performance.
Overview
10
10
years of professional experience
Work History
District Manager
Club Pilates Franchise LLC
09.2023 - 05.2024
- Started the production of three studios, maintaining them at 1st and 2nd performing tiers
- Supervised all 3 locations to enforce high-quality standards of operation
- Developed a hardworking leadership team
- Modeled best practices for sales and customer service
- Coordinated with other general managers to actualize performance improvement strategies
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Exceeded sales targets with well-developed sales strategy and empowering team coaching
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Managed revenue models, process flows, operations support, and customer engagement strategies
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insights
Pilates Instructor
Club Pilates Franchise LLC
07.2022 - 05.2024
- Attended continuing education classes to maintain current knowledge
- Kept facilities and equipment clean and organized
- Promoted additional classes and available services to members
- Worked in a team-based environment to provide clients with optimal fitness services
- Demonstrated proper form and technique to prevent injury
- Promoted a safe and inclusive environment for club clients and members
- Developed tailored Pilates classes for private training clients in addition to leading group classes
General Manager
Club Pilates Franchise LLC
07.2022 - 08.2023
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Implemented operational strategies and effectively built customer and employee loyalty
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Organized promotional events and interacted with the community to increase sales volume
Property Manager
Livingston Construction LLC
10.2021 - 06.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office
- Organized regular maintenance, major repairs, and capital improvement projects
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
Customer Service Manager
Staples
08.2014 - 07.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Followed through with client requests to resolve problems
Education
Bachelor's Degree - Bachelor of Arts
Southeastern University
05.2017
Certificate - Comprehensive Pilates Instructor
Club Pilates
10.2022
Non-Degree Program (e.g. Certificate) - Integrated Nutrition Health Coach
Institute for Integrative Nutrition
09.2021
Associate's Degree - Associate of Arts
Stanly Early College High School
05.2015
Skills
- Team Leadership
- Decision Making
- Conflict Resolution
- Performance Management
- Multi-Unit Management
- Operational Efficiency
- Project Management
- Profit and Loss Management
- Customer Satisfaction
- Sales Management
- Interpersonal Skills
- Negotiation skills
- Problem Solving
- Data Analysis
- Software Proficiency
- Reporting Tools
- Time Management
- Planning and Organization
Timeline
District Manager
Club Pilates Franchise LLC
09.2023 - 05.2024
Pilates Instructor
Club Pilates Franchise LLC
07.2022 - 05.2024
General Manager
Club Pilates Franchise LLC
07.2022 - 08.2023
Property Manager
Livingston Construction LLC
10.2021 - 06.2022
Customer Service Manager
Staples
08.2014 - 07.2015
Certificate - Comprehensive Pilates Instructor
Club Pilates
Non-Degree Program (e.g. Certificate) - Integrated Nutrition Health Coach
Institute for Integrative Nutrition
Associate's Degree - Associate of Arts
Stanly Early College High School
Bachelor's Degree - Bachelor of Arts
Southeastern University
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