Jade Divine
Lea Pham
Hamburg,NY
2
years of professional experience
Dedicated barista shift supervisor with expertise in training, cleanliness maintenance, and drink preparation speed. Committed to delivering exceptional customer service and fostering team collaboration.
Work History
Barista Shift Supervisor
11 Months- Supervised daily barista operations, ensuring adherence to quality standards and customer service excellence.
- Trained new team members on beverage preparation and equipment usage to maintain efficiency.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Barista Shift Supervisor
10 Months- Prepared high-quality espresso beverages with attention to detail and consistency.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted customers in selecting menu items, providing exceptional service and product knowledge.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Education
Associate of Science - Educational Psychology
Skills
Cleanliness maintenance
Barista training
Cash handling accuracy
Drink preparation speed
Timeline
Barista Shift Supervisor
Lea Pham
09.2025 - CurrentRead More
Barista Shift Supervisor
Jaqueline Kinton
08.2024 - 06.2025Read More
Erie Community College
Associate of Science from Educational Psychology
Read More