Jade Rotz
Waynesboro,PA
Summary
Dedicated Client Care Specialist with strong customer relations and communication skills. Proven ability to enhance client satisfaction and streamline processes, contributing to improved operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Care Specialist
Fyzical Therapy and Balance Center
Hagerstown, MD
08.2024 - Current
- Assisted clients in scheduling appointments, ensuring efficient use of therapists' time.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate client records within electronic health record systems, enhancing data integrity.
- Collaborated with team members to streamline patient intake processes, improving operational efficiency.
- Implemented feedback mechanisms to assess client satisfaction and drive service improvements.
- Educated clients on therapy services and procedures, fostering understanding and trust in care plans.
- Coordinated communication between clients and healthcare providers, facilitating timely information exchange.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
Cashier
Lowes Home Improvment
Waynesboro, PA
10.2023 - 05.2024
- Promoted store loyalty programs to increase customer engagement and retention.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Walmart
Waynesboro, PA
03.2023 - 09.2023
- Processed customer transactions accurately and efficiently at point-of-sale.
- Handled cash, credit, and gift card transactions while maintaining balanced registers.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer concerns promptly, contributing to satisfaction and loyalty.
- Trained new cashiers on operational procedures and customer service standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science - Education
Hagerstown Community College
Hagerstown, MD05-2026
High School Diploma -
Waynesboro Area Senior High School
Waynesboro, PA06-2023
Skills
- Customer relations
- Application processing
- Document analysis
- Document review
- Quality assurance
- Proficient in Webpt
- Client retention
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizational skills
- Excellent communication
Certification
- First Aid/CPR Certified
Timeline
Client Care Specialist
Fyzical Therapy and Balance Center
08.2024 - Current
Cashier
Lowes Home Improvment
10.2023 - 05.2024
Cashier
Walmart
03.2023 - 09.2023
Associate of Science - Education
Hagerstown Community College
High School Diploma -
Waynesboro Area Senior High School