Jade Sanchez
Reno,NV
Summary
Strategic management professional with 6 years of experience in customer-focused environments. Led and developed teams of over 45 employees, optimizing staffing and enhancing performance across key operational metrics. Expertise in coaching, scheduling, and fostering high-performing cultures, with a strong focus on team accountability and business outcomes.
Overview
10
10
years of professional experience
Work History
Shop Manager
Dutch Bros Coffee
Sparks, Nevada
11.2019 - Current
- Oversaw a staff of over 50 employees, optimizing labor allocation and scheduling to maintain target labor percentages while ensuring key operational and performance metrics were achieved.
- Developed and implemented procedures that streamlined shop operations.
- Supervised daily operations, establishing procedures that enhanced team performance.
Food Service Supervisor
Pizza Factory
Reno, Nevada
12.2018 - 11.2020
- Monitored food safety, sanitation, and cleanliness across kitchen areas.
- Trained staff on pizza preparation, portioning, and station setup.
- Resolved customer concerns with courteous service and clear communication.
Food and Beverage Supervisor
Wild Island
Sparks, Nevada
06.2016 - 08.2020
- Ensured compliance with local health department regulations, maintaining safe food storage, rotation, temperature controls, and sanitation standards to protect customer health.
- Coached and mentored employees, enhancing job performance and fostering a culture of continuous improvement.
- Supported kitchen staff with meal preparation during peak hours, contributing to timely service and customer satisfaction.
Education
High School Diploma -
Spanish Springs High School
Sparks, NV06-2020
Skills
- Operations management
- Process improvement
- Performance analysis
- Staff scheduling
- Food safety management
- Team leadership
- Customer experience
- Inventory control
Affiliations
- Big Mentor | Big Brothers Big Sisters of Northern Nevada
Volunteer mentor providing consistent one-on-one support, encouragement, and positive guidance to a youth in the community. Build a trusted relationship through meaningful activities and regular engagement while helping foster confidence, personal growth, and the development of life skills. - Volunteer | Eddy House
Supported Eddy House’s mission of helping homeless and at-risk youth by volunteering at community events and fundraising initiatives.
Timeline
Shop Manager
Dutch Bros Coffee
11.2019 - Current
Food Service Supervisor
Pizza Factory
12.2018 - 11.2020
Food and Beverage Supervisor
Wild Island
06.2016 - 08.2020
High School Diploma -
Spanish Springs High School