Jaden Berrillo
Midland,TX
Summary
Dynamic customer service professional with experience at Midland College, excelling in payment processing and complaint resolution. Proven ability to build rapport and enhance guest experiences in fast-paced environments. Recognized for adaptability and effective planning, consistently contributing to customer satisfaction and retention.
Overview
2
2
years of professional experience
Work History
Front Desk Clerk
Midland College
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Cashier
Texas Book Company
07.2023 - Current
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate In Welding - Welding
Midland College
Midland, Texas, TXSkills
- Payment processing
- Brand promotion
- File management
- Customer service
- Listening skills
- Complaint resolution
- Problem-solving skills
- Time management
- Effective planning
- Cash handling
- Conflict management
- Recommending attractions and amenities
- Adaptability in fast paced work environment
- Team player
Timeline
Front Desk Clerk
Midland College
08.2023 - Current
Cashier
Texas Book Company
07.2023 - Current
Associate In Welding - Welding
Midland College
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