Jaha Jefferson
Houston,Texas
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recruiting Coordinator
Family Solutions
Houston, TX
09.2023 - Current
- Streamlined the recruitment process by implementing an Applicant Tracking System, improving efficiency and reducing timetohire.
- Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
- Developed a comprehensive onboarding program for new hires to facilitate a seamless transition into their roles.
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
Customer Support Specialist
American Health Network
Indianapolis, IN
02.2019 - 09.2023
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Representative
IU Physicians
Indianapolis, IN
10.2015 - 02.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Business Administration
Indiana University Bloomington
Bloomington, IN05.2014
Skills
- Strategic Planning
- Administrative Skills
- Marketing
- Human Resources
- Attention to detail
- Customer service
- Data analysis
- Decision-making
- Time management
- Multitasking
- Program Support
- Compliance Knowledge
Certification
CPR Certified
BLS Certified
CPI Certified
Timeline
Recruiting Coordinator
Family Solutions
09.2023 - Current
Customer Support Specialist
American Health Network
02.2019 - 09.2023
Customer Service Representative
IU Physicians
10.2015 - 02.2019
Bachelor of Science - Business Administration
Indiana University Bloomington