Jahaira Cheral
251 N Ferrel St, Olathe,KS
Summary
Proven Customer Service Specialist, adept in bilingual communication and problem-solving, significantly enhanced customer satisfaction at Nations Benefits. Demonstrates exceptional work ethic and empathy, excelling in high-stress situations and customer support. Skilled in customer follow-up and maintaining professionalism, ensuring loyalty and repeat business
Overview
6
6
years of professional experience
Work History
Cashier
Taco Picante
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Nations Benefits
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Clerk
QuikTrip
01.2019 - 12.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma -
Olathe North High School
Olathe, KS05-2020
Skills
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Fluent Bilingualism
- Problem-Solving
- [Language] translation
- Customer Support
- Quotes and sales
- Customer follow-up
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Taco Picante
02.2023 - Current
Customer Service Representative
Nations Benefits
01.2022 - 02.2023
Clerk
QuikTrip
01.2019 - 12.2022
High School Diploma -
Olathe North High School