Jahaira Paulino
Weston,FL
Summary
Compassionate professional with extensive experience in patient access and care coordination. Recognized for effective communication skills and attention to detail, supporting seamless interactions between patients and healthcare providers.
Overview
2027
2027
years of professional experience
Work History
Patient Access Specialist
Firstsource Solutions
Fort Lauderdale, FL
01.2024 - 04.2026
- Managed insurance verification and eligibility checks to streamline patient access to services.
- Facilitated patient registration process, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated communication between patients and healthcare providers, enhancing overall patient experience.
- Assisted in training new staff on patient management systems and best practices for effective access services.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Conducted initial screenings to assess qualifications and suitability for various roles.
- Assessed Medicaid applications for eligibility compliance and accuracy.
Interpreter Remote Specialist
Akorbi Workforce Solutions
Texas City, TX
01.2022 - 01.2024
- Interpreted complex legal and technical documents with high accuracy and attention to detail.
- Facilitated clear communication between clients and stakeholders in multilingual settings.
- Streamlined interpretation processes, enhancing efficiency during high-pressure situations.
- Collaborated with team members to refine terminology databases for improved consistency.
- Facilitated accurate communication between healthcare providers and Spanish-speaking patients.
Pain Management Specialist
Bergen Pain Management
Paramus, NJ
2017 - 03.2022
- Optimized patient comfort by employing effective pain management strategies during vascular access procedures.
- Decreased length of hospital stay by facilitating early mobility programs and promoting optimal pain management strategies.
- Advanced professional knowledge by attending industry conferences focused on advancements in pain management therapies.
- Trained stock team in merchandising, storage management and customer service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Verified insurance information for accuracy and completeness before processing claims
- Communicated with patients and providers to obtain necessary documentation
- Utilized electronic health record systems to track verification statuses
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Education
High School Diploma -
East Side High School
Paterson, NJ06-2008
Skills
- Appointment scheduling
- Front desk operations
- HIPAA compliance
- Medical terminology
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Specialist
Firstsource Solutions
01.2024 - 04.2026
Interpreter Remote Specialist
Akorbi Workforce Solutions
01.2022 - 01.2024
Pain Management Specialist
Bergen Pain Management
2017 - 03.2022
High School Diploma -
East Side High School
Microsoft Power Point, Experienced with ECW (E-Clinicals), Sales Force, Record Management, EMR, EHR
Detail oriented health care administrative professional with 3-5 years of experience in medical office operations and patient support. Skilled in Salesforce, executive support, electric health records (EHR) management, ICD-10 coding, insurance verification, prior authorizations, and appeals processing. Experienced in coordinating with providers, insurance companies, and patients to ensure accurate documentation, timely approvals, and efficient workflow. Strong organizational, communications, and problem solving skills with a commitment to deliver excellent customer service.