Jahnay Smith
Sheridan,IL
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Massage Envy
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Build Team_ Part Time
Get Ballooned
05.2020 - Current
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Fostered highly communicative, collaborative team culture on visual product projects.
- Skilled at working independently and collaboratively in a team environment.
- Partnered with project team members to identify and quickly address problems.
Hostess
Gunther Toody's Diner
07.2022 - 11.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
Education
High School Diploma -
John F. Kennedy High School
Denver Colorado 05.2022
Skills
- Verbal and Written Communication
- Team Collaboration
- Office Management
- Sorting and Labeling
- Greet Guests
- Time Management
- Customer Service
- Process Payments
- Hospitality Service
Timeline
Front Desk Receptionist
Massage Envy
03.2023 - Current
Hostess
Gunther Toody's Diner
07.2022 - 11.2023
Build Team_ Part Time
Get Ballooned
05.2020 - Current
High School Diploma -
John F. Kennedy High School