Jaida Brown
Broadview,IL
Summary
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
Lombard, IL
10.2024 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Guest Services Intern
Advocate Lutheran General Hospital
Park Ridge, IL
08.2022 - Current
- Greeted guests upon arrival and assisted them with check-in processes.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Monitored inventory of supplies needed for front desk operations.
Brand Representative
Gilly Hicks
Oak Brook, IL
08.2024 - 02.2025
- Promoted positive company image through superior customer service experiences.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Education
Christ The King College Preparatory
Chicago, IL06-2025
Skills
- Guest relations
- Exceptional communication
- Cross-selling proficiency
- Complaint handling
- Strong empathy
- Time management proficiency
- Concierge support
Certification
- Certified Nursing Assistant certification
- CPR certification
Languages
Spanish
Limited
Accomplishments
- The nation honors the vice president.
- presidential scholar
Affiliations
- President mentoring a girls' group.
- Student ambassador.
Timeline
Guest Advocate
Target
10.2024 - Current
Brand Representative
Gilly Hicks
08.2024 - 02.2025
Guest Services Intern
Advocate Lutheran General Hospital
08.2022 - Current
Christ The King College Preparatory