Summary
Overview
Work History
Education
Skills
Timeline
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Jailyn White

Houston,TX

Summary

Dedicated and personable professional with a strong background in customer service and guest relations. Experienced in fast-paced environments, with excellent phone etiquette and the ability to remain calm and solution-oriented under pressure. Proven track record from roles in serving and travel insurance, handling high-stress situations while ensuring customer satisfaction.

Overview

6
6
years of professional experience

Work History

Lead Hostess

Winsome Prime
03.2024 - 10.2025
  • Coordinated seating arrangements to optimize flow and enhance guest experiences.
  • Trained and mentored junior host staff on customer service excellence and operational procedures.
  • Managed guest inquiries, providing prompt resolutions to enhance overall satisfaction levels.
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.

Server

Pappadeaux Seafood Restaurant
07.2023 - 10.2025
  • Coordinated seating arrangements to optimize flow and enhance guest experiences.
  • Trained and mentored junior host staff on customer service excellence and operational procedures.
  • Managed guest inquiries, providing prompt resolutions to enhance overall satisfaction levels.
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.

Travel Insurance Sales Rep

Travel Guard
02.2020 - 07.2023
  • Conducted thorough assessments of client needs to recommend suitable coverage options.
  • Collaborated with team members to enhance sales strategies and improve customer engagement.
  • Provided exceptional customer service by resolving policy-related issues and ensuring client satisfaction.
  • Conducted regular policy reviews with existing clients to ensure continued alignment with their evolving needs and risk profiles.

Education

High School Diploma -

Glenda Dawson High School
Pearland, TX

Skills

  • Exceptional communication
  • Team management
  • Phone etiquette
  • Guest relations
  • Staff training
  • Seating arrangements
  • Dining room management
  • Reservations coordination
  • Strong leadership
  • Customer service
  • Detail-oriented
  • Customer service expertise

Timeline

Lead Hostess

Winsome Prime
03.2024 - 10.2025

Server

Pappadeaux Seafood Restaurant
07.2023 - 10.2025

Travel Insurance Sales Rep

Travel Guard
02.2020 - 07.2023

High School Diploma -

Glenda Dawson High School
Jailyn White