Jailynn Dias
Woonsocket
Summary
Dynamic and dedicated professional with extensive experience at Dunkin' Donuts, excelling in customer service, food preparation , and cash handling. Proven ability to enhance team performance and streamline operations, while maintaining high food safety standards. Recognized for leadership qualities and effective multitasking in fast-paced environments, consistently delivering exceptional dining experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Donuts
Woonsocket, RI
12.2021 - Current
- Prepared and served high-quality coffee and food items to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated point-of-sale system for efficient order processing.
- Collaborated with team members to ensure timely service during peak hours.
- Followed safety and sanitation protocols to uphold food safety standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Activities Assistant
All American Assisted Living
Wrentham, MA
02.2021 - 11.2021
- Assisted in planning and organizing daily recreational activities for residents.
- Facilitated group activities, promoting social interaction among residents.
- Provided support during physical fitness sessions, enhancing resident engagement.
- Maintained activity supplies inventory, ensuring availability of necessary materials.
- Collaborated with staff to adapt activities based on resident preferences and needs.
- Documented resident participation and feedback, contributing to program improvements.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
Crew Member
Tastys Bagels
Plainville, MA
01.2020 - 01.2021
- Assisted in training new crew members on equipment use and service procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Stocked inventory levels to meet demand while minimizing waste.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Crew Member
Dunkin' Donuts
Woonsocket, RI
09.2019 - 01.2020
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Make drinks and food order to customers exact order in an efficient and timely manner.
Crew Member
Dunkin' Donuts
Attleboro, MA
09.2018 - 08.2019
- Prepared food and beverages according to established recipes and standards.
- Operated point-of-sale system accurately and efficiently.
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness of work area and equipment, ensuring compliance with health regulations.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Fostered positive team environment by assisting coworkers during rush periods.
- Assisted in training new crew members on operational procedures and customer service techniques.
Assistant Manager
Dunkin Donuts
Belleview, FL
02.2017 - 06.2018
- Collaborated with team to meet daily production goals and enhance workflow efficiency.
- Adapted quickly to changing priorities while maintaining high level of service quality.
- Resolved customer complaints effectively, contributing to positive dining experiences.
- Worked well with teammates and accepted coaching from management team.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Contributed to inventory management, minimizing food waste and controlling costs.
Education
High School Diploma -
Attleboro High School
Attleboro, MASkills
- Customer service
- Time management
- Cash handling
- Safe food handling
- Food preparation
- Multitasking and organization
- Teamwork and collaboration
- Cleaning and sanitizing
- Taking orders
- Leadership qualities
Certification
Serve Safe Certification
Timeline
Crew Member
Dunkin' Donuts
12.2021 - Current
Activities Assistant
All American Assisted Living
02.2021 - 11.2021
Crew Member
Tastys Bagels
01.2020 - 01.2021
Crew Member
Dunkin' Donuts
09.2019 - 01.2020
Crew Member
Dunkin' Donuts
09.2018 - 08.2019
Assistant Manager
Dunkin Donuts
02.2017 - 06.2018
High School Diploma -
Attleboro High School