Jaime Lucky
Gulfport,MS
Summary
Ambitious District Manager with experience administering and enhancing operations for multiple stores across the Mississippi Gulf Coast. Forward-thinking when coaching and cross-training employees for future growth. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base. Strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in the laundromat bossiness management. Organized in every area and devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
District Manager
Mark's 24/7 Laundry LLC
Pensacola, FL
03.2023 - Current
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Made two weekly cash collections in each store and kept the change machines fully stocked.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Coached, developed and motivated team to achieve goals.
- Provided ongoing coaching and training for store Attendants on how to maximize productivity.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Mentored team members by demonstrating best practices for productivity and customer service.
Nurse Aide
Nursing Management
Biloxi, MS
06.2002 - 12.2015
- Provided patient care, including bathing and dressing.
- Performed vital signs checks on patients such as temperature, pulse, respiration rate, and blood pressure.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Worked with patients in the comfort of their own home, private duty nursing.
- Provided care to several different patients in their home on the same day.
Case Coordinator
Salvation Army ARC
Gulfport, MS
09.2005 - 12.2007
- Developed and implemented case plans to meet the needs of clients after Hurricane Katrina.
- Reviewed client records and documents for accuracy and completeness.
- Provided guidance and counseling services to clients that had damage from the Hurricane.
- Collaborated with other agencies to ensure that client's needs were met in a timely manner.
- Maintained accurate documentation of all case activity in accordance with agency policy and regulations.
Sales Associate
Sally's Beauty Supply
Gulfport, MS
01.2001 - 12.2004
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Increased purchase amounts by cross-selling with similar products.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained high quality standards while working effectively as a team in a fast-paced environment.
Education
CNA - Nursing Assistance
Miramar Training Center
Gulfport, MS01.2002
GED -
Long Beach High School
Long Beach, MS05.1998
Some College (No Degree) - Nursing
Jefferson Davis Community College
Gulfport, MSSkills
- Workforce Development
- Consulting
- Leadership Development
- Strategic Planning
- Productivity Improvements
- Project Management
- Attention to Detail
- Budget Preparation
- Staff Supervision
- Conflict Management
- Policies and Procedures
- Action Plans
- Operations Management
- Team Building and Motivation
- Client Relationship Building
Timeline
District Manager
Mark's 24/7 Laundry LLC
03.2023 - Current
Case Coordinator
Salvation Army ARC
09.2005 - 12.2007
Nurse Aide
Nursing Management
06.2002 - 12.2015
Sales Associate
Sally's Beauty Supply
01.2001 - 12.2004
CNA - Nursing Assistance
Miramar Training Center
GED -
Long Beach High School
Some College (No Degree) - Nursing
Jefferson Davis Community College
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