Jaime Sellars
Raleigh,NC
Summary
Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager, Outside Sales
Spectrum Charter Communications
12.2024 - Current
- Trained new Outside Sales Associates on best practices for successful selling techniques, improving team performance overall.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Account Manager, Outside Sales
Zippy Shell
03.2021 - 12.2024
- Collaborated with team members to meet and exceed monthly sales quotas
- Exceeded quota each by 35%
- Managed pipeline of leads and maintained accurate records in CRM systems
- Salesforce & Infusionsoft mastery
- Developed customized sales strategies for targeted territories
- Negotiated contracts and closed deals with potential clients
- Completed sales using demonstrated abilities in call preparation, presentation and closing.
- Boosted sales revenue by implementing effective outbound sales strategies and tactics.
- Implemented efficient lead tracking systems that streamlined follow-up efforts, leading to more closed deals in less time.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Manager, Outside Sales
AT&T Mobility
01.2019 - 01.2020
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
Broker Owner
Bradley Realty
01.2014 - 01.2020
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
Inside Technical Support Agent
Systel Business Equipment
01.2006 - 01.2011
- Helped with prompt resolution of technical support issues for in-office and remote users
- Monitored and responded to helpdesk, tickets, phone calls and in-person requests for technical support
- Worked closely with sales management, marketing, and technical support teams to maximize account penetration
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Account Manager, Outside Sales
Sprint PCS Wireless
01.2006 - 01.2011
- Developed and implemented effective sales strategies to drive revenue growth
- Led team of sales professionals, providing coaching, and training as needed
- Proposed conceptual technical solutions within agile environments and made changes based on client/feedback
- Introduced new products or services to market by conducting targeted outreach campaigns
- Increased sales revenue by developing and implementing effective sales strategies.
Education
BBA - Business Administration And Management
Methodist University
Fayetteville, NC06-2026
Skills
- Account management
- Teamwork and collaboration
- Strategic planning
- Relationship building
- Customer relationships
- Sales development
- Relationship building and management
Certification
- Mortgage Loan Officer License
- NC & GA Real Estate License
Timeline
Account Manager, Outside Sales
Spectrum Charter Communications
12.2024 - Current
Account Manager, Outside Sales
Zippy Shell
03.2021 - 12.2024
Account Manager, Outside Sales
AT&T Mobility
01.2019 - 01.2020
Broker Owner
Bradley Realty
01.2014 - 01.2020
Inside Technical Support Agent
Systel Business Equipment
01.2006 - 01.2011
Account Manager, Outside Sales
Sprint PCS Wireless
01.2006 - 01.2011
BBA - Business Administration And Management
Methodist University
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