Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaimie Henson

Kissimmee,USA

Summary

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.

Overview

5
5
years of professional experience

Work History

CNA

Precious Kiddos Medical Center
Winter Haven, FL
03.2024 - Current
  • Monitored vital signs of laboring patients including blood pressure, temperature, pulse, and respirations.
  • Ensured that all documentation was completed accurately and timely regarding patient's conditions, procedures, interventions performed.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.

Certified Nursing Assistant/ Caregiver

Davenport Care Center
Davenport, FL
12.2021 - 03.2024
  • Ensured that assigned station and service areas were clean, sanitary, and organized
  • Greets patients and visitors in a prompt, courteous, and helpful manner
  • Maintains and follows office scheduling policies
  • Delivered exceptional care to patients suffering from sudden onset and chronic concerns
  • Documented care actions, vitals and orders in company software
  • Answers telephone, screen calls, takes messages, and provides information

Customer Service Associate

Publix
Davenport, FL
10.2020 - 08.2021
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken
  • Answered phones and resolved customer issues and complaints
  • Uphold the highest standards of cleanliness, staff conduct, and reduced complaints
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Determined charges for services requested, collected deposits and payments, or arranged for billing

Customer Service Representative

MEGA
Winter Haven, FL
08.2019 - 09.2020
  • Provided each customer with excellent service by attentively listening to their concerns and resolving potential issues
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Ran promotions on social media, via email to encourage communication and attendance
  • Answered inbound calls to handle various concerns, set appointments and close sales

Education

High School Diploma -

The Christian Academy of Winter Haven Inc
Winter Haven, FL
06.2019

Skills

  • Customer service
  • Microsoft Word
  • Documentation review
  • Time Management
  • Tube feedings and medications familiarity
  • Patient Care
  • Basic Life Support

Timeline

CNA

Precious Kiddos Medical Center
03.2024 - Current

Certified Nursing Assistant/ Caregiver

Davenport Care Center
12.2021 - 03.2024

Customer Service Associate

Publix
10.2020 - 08.2021

Customer Service Representative

MEGA
08.2019 - 09.2020

High School Diploma -

The Christian Academy of Winter Haven Inc
Jaimie Henson