Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
5
5
years of professional experience
Work History
CNA
Precious Kiddos Medical Center
Winter Haven, FL
03.2024 - Current
Monitored vital signs of laboring patients including blood pressure, temperature, pulse, and respirations.
Ensured that all documentation was completed accurately and timely regarding patient's conditions, procedures, interventions performed.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Certified Nursing Assistant/ Caregiver
Davenport Care Center
Davenport, FL
12.2021 - 03.2024
Ensured that assigned station and service areas were clean, sanitary, and organized
Greets patients and visitors in a prompt, courteous, and helpful manner
Maintains and follows office scheduling policies
Delivered exceptional care to patients suffering from sudden onset and chronic concerns
Documented care actions, vitals and orders in company software
Answers telephone, screen calls, takes messages, and provides information
Customer Service Associate
Publix
Davenport, FL
10.2020 - 08.2021
Kept records of customer interactions or transactions, recording details of inquiries and actions taken
Answered phones and resolved customer issues and complaints
Uphold the highest standards of cleanliness, staff conduct, and reduced complaints
Handled customer inquiries, answered questions, and resolved problems in a timely manner
Determined charges for services requested, collected deposits and payments, or arranged for billing
Customer Service Representative
MEGA
Winter Haven, FL
08.2019 - 09.2020
Provided each customer with excellent service by attentively listening to their concerns and resolving potential issues
Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Ran promotions on social media, via email to encourage communication and attendance
Answered inbound calls to handle various concerns, set appointments and close sales