Jakayla McDaniel
Charleston,SC
Summary
Highly motivated and committed individual with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
03.2023 - Current
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Maintained and obtained medical records.
- Interviewed patients to verify and update clinical and demographic records.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Receptionist
Roper St. Francis Hospital
01.2021 - 03.2023
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Billing Customer Service Representative
MUSC
01.2019 - 03.2023
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Charleston Charter School For Math And Science
Charleston, SC08-2017
Skills
- Patient records maintenance
- Electronic health records management
- Conflict resolution techniques
- Medical coding
- Patient scheduling
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
03.2023 - Current
Medical Receptionist
Roper St. Francis Hospital
01.2021 - 03.2023
Billing Customer Service Representative
MUSC
01.2019 - 03.2023
High School Diploma -
Charleston Charter School For Math And Science
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