Jake Bourg

I was initially hired on with Penhall Company as a driver in our Dallas, TX branch before moving to assist in the Dallas mechanic's shop, then moving up to the field Mainline Crew in the Carolinas, Slurry Press Crew in North Carolina, temporary service job manager in Jacksonville, FL followed by mainline crew coordinator in Orlando, FL, and finally moving into my Dispatch Coordinator position.

• Coordinated daily dispatch operations to ensure timely delivery and service efficiency.
• Managed communication between more than a dozen field crews and clients across the east coast and central United States to optimize project workflow.
• Utilized dispatch software to track and manage resource allocation effectively.
• Developed scheduling strategies that improved overall dispatch accuracy and reduced delays.
• Assisted in training new team members on operational procedures and best practices for dispatch coordination.
• Oversaw safety compliance in all dispatch activities, ensuring adherence to company policies.
• Collaborated with cross-functional teams to resolve issues impacting project timelines or resources.
• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Assisted in coding and reporting employee time into payroll.

I was initially hired as a bagger in a customer service role while attending college part-time. Later, I was trained in general inventory management and stocking. I was then promoted to a general grocery stocker before eventually becoming a perishable stocker.

• Managed inventory levels for perishable items, ensuring optimal freshness and product rotation.
• Assisted in organizing and stocking shelves to maintain attractive displays for customers.
• Monitored product expiration dates, removing outdated items to uphold quality standards.
• Collaborated with team members to streamline restocking processes, enhancing overall efficiency.
• Trained new staff on safety protocols and proper handling of perishable goods.
• Provided exceptional customer service by addressing inquiries related to perishable products.
• Maximized storage space efficiency by organizing the perishable stock area according to product type and expiration dates.
• Demonstrated flexibility in scheduling availability, adjusting as required to meet fluctuating demands of the retail environment.

I was hired on full time after my junior year of high school as a mechanic's assistant. After taking time off to finish my senior year and get my diploma, I returned as a full mechanic for a year before leaving to pursue a college degree.

• Diagnosed and repaired mechanical issues in vehicles and machinery, ensuring optimal performance.
• Conducted routine maintenance and inspections to prevent equipment failures and enhance reliability.
• Collaborated with team members to streamline repair processes, reducing downtime for fleet operations.
• Implemented safety protocols to ensure compliance with industry standards during maintenance activities.
• Managed inventory of tools and replacement parts, optimizing resource availability for repair tasks.