Jake Salerno
Xfinity by Comcast
Joliet,IL
9
years of professional experience
Experienced sales professional with a diverse background at Xfinity, starting as a Mobile Specialist and advancing to Sales Consultant. Proven track record in selling internet, cable, and mobile solutions to residential and business clients. Exceeding sales targets consistently, delivering exceptional customer service, and guiding new team members. Moving towards a management position to lead teams, drive performance improvement, and build customer loyalty.
Work History
Retail Sales Consultant
2 Years 5 Months- Developed effective rapport
- Achieved consistent sales growth by fostering strong customer relationships and delivering tailored solutions.
- Boosted customer satisfaction.
- Tracked key sales data alongside customer satisfaction scores.
- Exceeded established performance benchmarks consistently.
Retail Mobile Support Associate
4 Months- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Used the time and opportunity to make sales for the team.
Supervisor
1 Year 3 Months- Oversaw daily shift operations.
- Oversaw department operations.
- Increased revenue through effective sales strategies.
- Optimized customer interactions.
- Ensured timely completion and organization of purchase orders.
- Executed service operations for products like keys, glass, and paint.
- Executed forklift operations effectively.
- Directed routine store functions.
School Bus Driver
2 Years 1 Month- Responsible for pre-trip inspection of the bus daily
- Driving a designated route and safely transporting kids to and from school
Lift Truck Operator And Batch Verification
5 Months- Proficient in operating forklifts picking and moving material throughout the warehouse.
- Verifying each batch of ingredients to ensure that the batch is correct
- Setting up each batch with precision and completeness
Low Voltage Electrician
3 Months- Roughing and trimming houses with phone, network, tv, and smart home cables and equipment in new home construction
- Completed up to 20 houses a day
- Setup smart home equipment
Warehouse Worker
1 Year 11 Months- Proficient and licensed in operating forklifts
- Trained in receiving, put away, picking, inventory control and has worked in the packing and shipping departments
- Works daily in at least 3 departments including picking specialty orders for global export
Lawncare Specialist
7 Months- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Used the time and opportunity to make sales for the team.
Education
High School Diploma
Skills
Verbal communication
Sales development
Upselling strategies
Handling customer complaints
Sales expertise
Strong communication and interpersonal skills
Rapport development
Sales presentation development
Training material design
Retail store operations
Timeline
Retail Sales Consultant
Xfinity by Comcast
05.2024 - CurrentRead More
Retail Mobile Support Associate
Xfinity by Comcast
01.2024 - 05.2024Read More
Supervisor
Ziegler's Ace Hardware
10.2022 - 01.2024Read More
School Bus Driver
Durham School Services
09.2020 - 10.2022Read More
Lift Truck Operator And Batch Verification
Compact Industries
02.2020 - 07.2020Read More
Low Voltage Electrician
Com-mate Communications
11.2019 - 02.2020Read More
Warehouse Worker
Thermofisher Scientific
12.2017 - 11.2019Read More
Lawncare Specialist
Naturescape Lawncare
05.2017 - 12.2017Read More
Huntley High School
High School Diploma
Read More