Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jake Snell

Santa Rosa Beach

Summary

Experienced with overseeing multiple properties, ensuring efficient operations and guest satisfaction. Utilizes effective communication and organizational skills to manage maintenance, owners, and reservations. Track record of resolving issues and maintaining high owner retention.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Property Manager

My Vacation Haven
06.2023 - Current
  • Built and maintained strong, trust-based relationships with property owners, ensuring open communication and alignment on goals for each property.
  • Provided personalized property management services, fostering long-term partnerships by addressing owners' needs, maximizing rental income, and handling maintenance or guest-related issues promptly and professionally.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.

Property Inspector /Assistant to the Property Manager

RealJoy Vacations
06.2021 - 06.2023
  • Gained a reputation for thoroughness and accuracy, leading to consistent referrals from satisfied clients and industry professionals.
  • Conducted comprehensive property inspections for short term rental stays
  • Conducted follow-up inspections upon completion of recommended repairs or improvements, ensuring compliance with relevant codes and regulations.
  • Managed a team of junior inspectors, providing training and mentorship to ensure high-quality workmanship across the board.
  • Developed customized inspection checklists for individual property types to ensure consistency in assessments.
  • Made and submitted reports detailing finding and any actions taken.

Host

L.J. Schooners
09.2020 - 03.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Education

High School Diploma -

Niceville High School
Niceville, FL
05-2021

Skills

  • Property management
  • Property inspections
  • Customer service-focused
  • Staff management
  • Property tours and inspections
  • Maintenance scheduling
  • Vendor management
  • Administrative support
  • Maintenance coordination
  • Adaptable
  • Software utilization
  • Preventive Maintenance
  • Skilled multi-tasker
  • Clear communication
  • Critical thinking

Certification

  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Adobe Premiere

Timeline

Property Manager

My Vacation Haven
06.2023 - Current

Property Inspector /Assistant to the Property Manager

RealJoy Vacations
06.2021 - 06.2023

Host

L.J. Schooners
09.2020 - 03.2021

High School Diploma -

Niceville High School

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Jake Snell