Jake Terry
Provo,UT
Summary
Motivated individual with years of experience in management, customer service, and sales. Skilled in trainings, team building, motivation, and customer relations. Strong communication and interpersonal skills essential for leading a team and providing superior customer service.
Overview
16
16
years of professional experience
Work History
Account Executive
Vivint
09.2022 - Current
- Field inbound calls of people interested in home security.
- Build a custom system specific to customers needs and wants.
- Determine pricing, run credit, collect payment.
- Address any questions/concerns customers have and follow up when necessary.
Sales Team Manager
Vivint
08.2012 - 08.2022
- Managed a sales team of 15-25 sales pros.
- Trained Sales Pros on the process of selling Vivint.
- Conducted weekly team trainings.
- Updated Pros on daily, weekly, and monthly numbers.
- Critiqued call reviews and call monitoring with timely feedback.
Service Manager
Platinum Protection
09.2007 - 08.2012
- Managed a team of home security technicians.
- Trained and supervised employees
- Oversaw timely completion of projects and quality workmanship.
Education
Bachelor of Science - Criminal Justice
Utah Valley University
Orem, UT04.2007
Timeline
Account Executive
Vivint
09.2022 - Current
Sales Team Manager
Vivint
08.2012 - 08.2022
Service Manager
Platinum Protection
09.2007 - 08.2012
Bachelor of Science - Criminal Justice
Utah Valley University